oversight

Department of Energy: Status of DOE's Efforts to Improve Training

Published by the Government Accountability Office on 1997-06-27.

Below is a raw (and likely hideous) rendition of the original report. (PDF)

       United States
GA!!   General Accounting Office
       Washington, D.C. 20548

       Resources, Community,   and
       Economic Development    Division

        B-277102



       June 27, 1997


        The Honorable Joe McDade
        Chairman, Subcommittee on
           Energy and Water Development
        Committee on Appropriations
        House of Representatives

        Dear Mr. Chairman:

        Subject: Denartment of Enersx Status of DOE’s Efforts to Imnrove Traininq

       As requested, we are providing you with information on the status of the
       Department of Energy’s (DOE) efforts to improve its training program. In early
       1995, DOE reviewed its training program and found a number of deficiencies,
       including duplication and waste associated with the development and delivery
       of training and poor recordkeeping of completed trajning. The review
       concluded, among other things, that if certain responsibility and accountability
       changes were made, approximately $50 million in annual training costs could be
       avoided. To improve training and realize savings, DOE, in July 1995, issued a
       strategic training implementation plan for its feder&l employees. DOE intends
       to develop a similar document to improve the training of its contractors. The
       implementation plan includes a number of individual activities that need to be
       accomplished. DOE has also established performance goals to measure its
       progress in improving training within the Department. As agreed with your
       office, this report summarizes the status of activities listed in the most recent
       version of DOE’s strategic training implementation plan and the extent to which
       DOE has met the performance goals associated with the plan (additional details
       are contained in the enc. I).

        SUMMARY

        Since the plan’s initial issuance, DOE has (1) established a DOE-wide training
        structure framework; (2) collected baseline training cost data; and (3) created
        DOE’s training home page and bulletin board on the Internet. Nevertheless,

                                           GAOLRCED-97-178R DOE’s Efforts to Improve Training
B-277102
DOE has been slow to implement many of the activities outlined in the strategic
plan. For instance, the plan specified that a Training and Development
Management Council should be established and conduct its first meeting by
September 1995. The Council has the overall responsibility for overseeing the
efforts to improve DOE’s training program. DOE’s records show that the
Council did not conduct its first meeting until July 1996, or 10 months later
than planned. According to DOE officials, higher-priority work prevented the
Department from convening the Council sooner. In addition, when the strategic
plan was initially issued, DOE intended to implement all of the activities
specified by December 1996. However, as of April 30, 1997, DOE indicated
that a majority of the activities were still in process and had completion dates
extending to the end of calendar year 1998.

DOE has also determined that several activities are no longer applicable. For
example, DOE had intended to standardize all training that has application
throughout the Department.’ According to the strategic training plan, DOE
offices were independently developing such training, which was resulting in a
waste of resources and nonstandardized training within DOE. Department
officials, however, have determined that the standardization of all training that
has application throughout DOE is too comprehensive in scope and needs to be
addressed through a step-by-step approach. Therefore, DOE is considering
deleting this activity from the strategic training plan. Similarly, DOE intends to
delete a number of other activities related to the standardization of training.

Finally, DOE has largely not met the specific performance goals established for
the strategic plan. Those goals consisted of (1) a 50-percent reduction by
March 1997 in the number of duplicate training courses offered by DOE and its
contractors; (2) having its pilot Center of Excellence rated successful by more
than half of its customers;2 and (3) a &percent reduction in DOE’s and its
contractors’ training expenditures in fiscal year 1997. According to DOE
officials, the Department must first enter all training courses into a central
database (scheduled for October 1997) before it can analyze courses and reduce
redundancy. DOE officials also said the Department cannot complete a
customer satisfaction survey on the pilot Center of Excellence until after the
 center is fully functioning (scheduled for July 1997). Finally, DOE officia3s


 !Ihis training includes, for example, project management, engineering
 fundamentals, radiological controls, safety and health, and supervisory skills.
 2Generally, a Center of Excellence is an organization that has been selected for
 its training, development, and technical expertise in a topical area that cuts
 across the entire Department.

 2                                   GAO/RCED-97-178R DOE’s Efforts to Improve Training
B-277102
indicated that training expenditures for fiscal year 1997 will decrease by about
8 percent.

AGENCY COMMENTS

We provided copies of a draft of our report to DOE for its review and
comment. In written comments (see enc. II), DOE states that the report does
not fully describe its accomplishments, how the Department has adapted the
plan to meet new circumstances, and its continued commitment to improving
training.

In the comments, DOE highlights a number of accomplishments. Most of these
are cited in our report. The major exception is a Zl-percent reduction in
training costs from fiscal year 1995 through fiscal year 1997 claimed by DOE.             .
In our view, it is unclear that this reduction is attributable to the activities of
the strategic training implementation plan, which was the subject of our review,
since no major activity completed under the plan directly ties to dollar savings.

DOE also points out that changing circumstances have affected its ability to
meet the milestones in its plam3 These changing circumstances include
(1) reductions in budget and training personnel resources, (2) downsizing and
reorganization activities, and (3) changes in the way the Department contracts
for certain key services. Our report recognizes that in some cases DOE was
required to alter its plan. All of the specific modifications to the plan that are
cited in DOE’s comments are discussed in this report.

Finally, DOE’s comments stress its continued commitment to the training
improvement initiative. The Department points out that (1) the Training and
Development Management Council will meet in July 1997 to review progress to
date and to affirm new goals, (2) two Centers of Excellence will be established
by December 1997, and (3) DOE will issue a revised training improvement plan
to serve as a starting point for implementing a more focused initiative for fiscal
years 1998 and 1999. While these efforts were not included in our review, we
are pleased to note DOE’s commitment to improving its training program.




3The original plan dated July 1995 forms a baseline from which DOE’s progress
can be measured.

3                                   GAO/WED-97-178B   DOE’s Efforts to Improve Training
B-277102

SCOPE AND METHODOLOGY

We conducted our work at DOE headquarters in Washington, D.C. We obtained
DOE’s strategic training plan and the status information on that plan from
DOE’s Office of Training and Human Resource Development. We discussed this
information with DOE officials from that office as well as with DOE officials
from other departmental offices who are assisting in the implementation of the
training plan. We verified the accuracy of the status information provided to
the extent that DOE had documented specific actions. To meet your needs to
have this report in urne for the fiscal year 1998 budget cycle, we did not
analyze the reasons why DOE has not met more of the target dates listed in the
training plan. We also obtained from DOE’s Office of Training and Human
Resource Development a list of the performance goals that had been
established for the training plan and discussed the status of those goals with
 DOE officials from that office. We performed this work from May through June
 1997 in accordance with generally accepted government auditing standards.



As arranged with your office, unless you publicly announce its contents earlier,
we plan no further distribution of this report for 30 days. At that time, we will
provide copies to appropriate congressional committees, the Secretary of
Energy, and other interested parties. We will also make copies available to
others upon request.

Please call me at (202) 512-3841 if you or your staff have any questions. Major
contributors to this report include Robert Baney, William Seay, and William
Feruel.




Enclosures - 2




 4                                  GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                           ENCLOSURE I

                STATUS OF MAJOR ACTIVITIES AND PERFORMANCE GOALS
              ASSOCIATED WITH DOE’S DECEMBER 1996 STRATEGIC TRAINING
                               IMPLEMENTATION PLAN

Table 1.1: Status of DOE’s Activities to Establish a DOE-Wide Trainina and Development
Manaaement Council



                                         initial target       DOE-reportedstatus (as of April 30,
    Planned activity                     completion date”     1997)
    Draft a Training and Development     August 1995          Completed May 1996
    Management Council charte?’
    Nominate and approve council         August 1995          Completed June 1996
    members
    Conduct first Training and           September 1995       Completed July 1996
    Development Management
    Council meeting
    Approve Training and                 September 1995       Completed August 1996
    Development Management
    Council charter
    Develop and approve DOE-wide         December 1995        In process. Policy drafted in
    training policy                                           September 1996. Draft undergoing
                                                              review, comment, and comment
                                                              resolution.

‘The initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.

bThe Council has been chartered to establish a DOE-wide approach to formulating and executing
training within the Department. Responsibilities include establishing DOE’s overall policy and
strategies for the education, training, and development of all employees in support of the
Department’s mission and vision.




5                                                  GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                          ENCLOSURE I
Table 1.2: Status of DOE’s Activities to Consolidate Proaram Manaaement and Headauarters
Supoort for Federal Training



                                        Initial target       DOE-reportedstatus (as of April 30,
 Planned activity                       completion date=     1997)
  Establish a framework for the         November 1996         Completed April 1997
  DOE-wide training structure
  Present to and have approved the      January 1997          In process. Draft describing the
  DOE-wide training structure by the                          DOE-wide training structure
  Training and Development                                    undergoing review.
  Management Council
  Update and reissue DOE’s              June 1997             In process. DOE’s overall strategic
  strategic training plan                                     plan is being revisited with a new
                                                              overall plan anticipated by the fall of
                                                              1997. It is anticipated that DOE-
                                                              wide training will become a part of
                                                              this new overall plan.

“The initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.




 6                                                  GAOLRCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I.                                                                          ENCLOSURE I
Table 1.3: Status of DOE’s Activities to Standardize the Develooment and Implementation of
Federal Trainina Proarams That Have Cross-Cuttina Apolicabilitv



                                          Initial target     DOE-reported status (as of April 30,
    Planned activity                      completion date”   1997)
    Establish an in-house cadre of        November 1995      Completed July 1996
    trainers for cross-cutting training
    Establish qualification               December 1995      Completed August 1996
    requirements for instructors of
    cross-cutting training
    Issue directives and /or              December 1995      No longer applicable. The DOE
    procedures for the standardized                          team working on implementation of
    implementation of cross-cutting                          this activity has determined it to be
    training                                                 too broad in scope.b DOE is
                                                             considering deleting this activity
                                                             from the plan.
    Initiate the implementation of        January 1996       No longer applicable. The DOE
    cross-cutting training activities                        team working on implementation of
                                                             this activity has determined it to be
                                                             too broad in scope.b DOE is
                                                             considering deleting this activity
                                                             from the plan.
    Identify cross-cutting training       March 1996         Completed August 1996
    courses that will be centrally
    managed
    Initiate the validation/approval of   June 1996          No longer applicable. The DOE
    cross-cutting training courses                           team working on implementation of
                                                             this activity has determined it to be
                                                             too broad in scope.b DOE is
                                                             considering deleting this activity
                                                             from the plan.
    Establish standards for the review    August 1996        No longer applicable. The DOE
    and validation of cross-cutting                          team working on implementation of
    training courses                                         this activity has determined it to be
                                                             too broad in scope.b DOE is
                                                             considering deleting this activity
                                                             from the plan.




7                                                 GAO/RACED-97-1781   DOE’s Efforts to Improve Training
ENCLOSURE I                                                                           ENCLOSURE I


                                        Initial target       DOE-reported status (as of April 30,
 Plannedactivity                        completion date”     1997)
 Complete the review of existing        September 1996       No longer applicable. The DOE
 training courses to determine if                            team working on implementation of
 they meet cross-cutting training                            this activity has determined it to be
 standards                                                   too broad in scope.b DOE is
                                                             considering deleting this activity
                                                             from the plan.
 Develop technical qualification        October 1996          No longer applicable. Implemented
 standards for employees receiving                            under DOE’s technical qualification
 cross-cutting training                                       program.’
 Initiate the revision/development of   December 1996         No longer applicable. The DOE
 cross-cutting training courses                               team working on implementation of
                                                              this activity has determined it to be
                                                              too broad in scope! DOE is
                                                              considering deleting this activity
                                                              from the plan.
 Define the management of cross-        December 1996         No longer applicable. The DOE
 cutting training as a part of the                            team working on implementation of
 DOE-wide training structure roles                            this activity has determined it to be
 and responsibilities                                         too broad in scope.b DOE is
                                                              considering deleting this activity
                                                              from the plan.

“The initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.

bBecause of the large number of training courses offered by various DOE offices, DOE officials
told us that they are considering addressing this activity in smaller steps.

7he technical qualification program is designed to identify the qualification standards for those
employees (GS-15 and below) performing activities related to management, direction, or oversight
that could affect the safe operation of defense nuclear facilities.




8                                                 GAO/RACED-97-178R    DOE’s Efforts to Improve Training
ENCLOSURE I                                                                                ENCLOSURE I

Table 1.4: Status of DOE’s Activities to Establish Centers of Excellence for Kev Trainina and
Develooment Activities



                                           Initial target         DOE-reported status (as of April 30,
    Planned activity                       completion date=       1997)
    Establish a process and criteria for   October 1995           Partially completed. Criteria
    the selection of Centers of                                   completed September 1996.
    Excellenceb                                                   Criteria validation and process for
                                                                  the nomination and selection of
                                                                  Centers of Excellence is ongoing.
    Establish the reporting relationship   September 1995         In process.   Policy drafted and being
    between the Centers of                                        reviewed.
    Excellence and the DOE-wide
    training structure
    Designate a pilot Center of            November 1995          In process. The Center of
    Excellence                                                    Excellence proposal is being
                                                                  evaluated against established
                                                                  criteria. The evaluation is planned
                                                                  to be completed by the end of May
                                                                  1997.
    Select additional Centers of           March 1996             In process. There are funding
    Excellence                                                    constraints associated with the
                                                                  Centers of Excellence. The target
                                                                  completion date for selecting
                                                                  additional Centers of Excellence is
                                                                  unknown.
    Fully implement the pilot Center of    June 1996              In process. The target date for full
    Excellence                                                    implementation of the pilot Center of
                                                                  Excellence is July 1997.
    Implement the Lead Site Programc       July 1996              Completed May 1996

“The initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.

bGenerally, a Center of Excellence is an organization that has been selected for its training,
development, and technical expertise in a topical area that cuts across the entire Department.
7he Lead Site Program will be used to share, across the Department, the identification and
development of the various learning activities needed to support the Technical Qualification
Program. All of the competencies contained in the qualifications standards have been grouped


9                                                      GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                        ENCLOSURE I
into 28 topical areas. The topical areas have been assigned to operations offices as lead sites to
identify and develop the appropriate learning activities for that topical area.




 10                                               GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                           ENCLOSURE I
Table 1.5: Status of DOE’s Activities to Establish a DOE-Wide Plannina, Budaetina. and
Performance Measurement Process for Federal Training



                                         Initial target       DOE-reportedstatus (as of April 30,
  Planned activity                       completion date=     1997)
 Establish an intra-Department           August 1995          Completed June 1996
 team to develop planning,
 budgeting, and performance
 measurement process
  Collect baseline training cost datab   October 1995         Completed April 1996
 Training and    Development             December 1995        In process. Annual training plan
 Management      Council approves                             format, budget tracking performance
 the planning,   budgeting, and                               categories, and standard training
 performance     measurement                                  performance measurements being
 process                                                      reviewed within the Office of
                                                              Training and Human Resource
                                                              Development.
  Implement the new planning,            March 1996           In process. The new planning,
  budgeting, and performance                                  budgeting, and performance
  measurement process                                         measurement process is scheduled
                                                              to be submitted to the Training and
                                                              Management Development Council
                                                              for approval in June 1997.
  Establish working groups for the       March 1997           In process. DOE’s Office of Training
  development and implementation                              and Human Resource Development
  of fiscal year 1998 Training                                is taking the lead in establishing the
  Program Execution Guidance                                  working groups and looking at the
                                                              DOE-wide training goals.
  Incorporate the annual planning,       October 1997         In process. A revision to DOE
  budgeting, and performance                                  Order 360.1 on training has been
  measurement process into the                                initiated. The new order is expected
  DOE system of orders                                        to be submitted to the Department’s
                                                              directive system for review and
                                                              concurrence by September 1997.

‘The initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.

bDOE submitted this training cost information to the Subcommittee on Energy and Water
Development, House Committee on Appropriations, in April 1996.

11                                                 GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                         ENCLOSURE I
Table 1.6: Status of DOE’s Activities to lntearate Trainina Schedulina. Reaistration, and Records
Manaaement Into a Sinale Svstem



                                          Initial target       DOE-reportedstatus (as of April 30,
  ‘Ianned activity                        completion datea     1997)
  develop a draft process and             December 1995        No longer applicable. Replaced by
  *equirements for a scheduling,                               a DOE priority schedule to
  *egistration, and records                                    implement the scheduling,
  nanagement system                                            registration, and records
                                                               management system.
  Establish an intra-Department           March 1996           Completed June 1996
  Learn to develop a process and
  lequirements for a scheduling,
  registration, and records
  management system
  Establish a formal working              March 1996           Completed December 1996
  relationship with DOE’s Office of
  Information Management
  Establish hardware and software         March 1996           Completed December 1996
  requirements for the scheduling,
  registration, and records
  management system
  Pilot test the scheduling,              June 1996            No longer applicable. Replaced by
  registration, and records                                    a DOE priority schedule to
  management system at a                                       implement the scheduling,
  headquarters and a field office                              registration, and records
                                                               management system.
  Establish a distance learning           June 1996            Partially completed. A strategic
  strategic information management                             information management process
  process                                                      initiative was established. The
                                                               initiative cannot be undertaken
                                                               because of funding issues;
                                                               therefore, current target completion
                                                               date of September 1997 is tentative.
   Bring on-line DOE’s training home      June 1996            Completed September 1996
   page and bulletin board
   Select the scheduling, registration,    October 1996         Completed September 1996
   and records management system


 12                                                  GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                         ENCLOSURE I


                                         Initial target       DOE-reportedstatus (as of April 30,
 Planned activity                        completion date=     1997)
 Fully implement the scheduling,         December 1996        In process. DOE plans to fully
 registration, and records                                    implement the scheduling,
 management system                                            registration, and records
                                                              management system by the end of
                                                              calendar year 1998.
 Bring on-line DOE’s Universal           January 1997         Partially completed. The Universal
 Catalogb                                                     Catalog was brought on-line in
                                                              October 1996. As of April 30, 1997,
                                                              training classes from seven
                                                              sponsoring offices were in the
                                                              Catalog. Other DOE offices are
                                                              updating their classes and will be
                                                              added to the Universal Catalog
                                                              when submitted.
  Implement distance learning            March 1997           In process. The distance learning
                                                              initiative can not be undertaken
                                                              because of funding issues;
                                                              therefore, current target completion
                                                              date of September 1997 is tentative.
 Establish full use of Internet          December 1997        No longer applicable. Upon review,
 technology                                                   DOE determined that this activity
                                                              was a statement of intent and not a
                                                              specific action.

aThe initial target date is the date specified by DOE for completing the activity when the activity
was first listed in the strategic plan.

bDOE is developing an index known as the Universal Catalog that links training catalogs from
DOE sites across the country. DOE intends to have all departmental training catalogs accessible
through the Universal Catalog by October 1997. The Universal Catalog will be available through
the Internet.




13                                                 GAOIRCED-97-178R DOE’s Efforts to Improve Training
ENCLOSURE I                                                                          ENCLOSURE I
Table 1.7: Status of Performance Goals Associated With DOE’s December 1996 Strateaic Training
Imolementation Plan


                                                                     DOE-reportedstatus (as of April
  )etformance goal                Initial target completion date     30, 1997)
  3educe the number of            March 1997                         This goal has not been met.
  duplicate DOE and contractor                                       Classes for all sites must first
  :raining classes by 50                                             be added to the Universal
  3ercent                                                            Catalog (scheduled for
                                                                     completion by October 1997)
                                                                     and then some analysis must
                                                                     be done to identify duplicate
                                                                     classes. A new due date for
                                                                     reducing the number of
                                                                     duplicate classes has not
                                                                     been set.
  Achieve a greater than 50-      None specified                     The goal is unlikely to be
  percent customer satisfaction                                      achieved this fiscal year,
  with DOE’s pilot Center of                                         ending in September 1997.
  Excellence                                                         The pilot Center of
                                                                     Excellence is due to be fully
                                                                     functioning in July 1997, and
                                                                     a customer satisfaction
                                                                     survey could possibly be
                                                                     completed by December
                                                                     1997.
  Reduce DOE and contractor       End of fiscal year 1997            The goal is likely to be
  training expenditures by 15                                        partially achieved. Training
  percent in fiscal year 1997                                        expenditures in fiscal year
                                                                     1997 are projected to
                                                                     decrease by about 8 percent.




 14                                                 GAO/RCED-97-178R DOE’s Efforts to Improve   Training
.ENCLOSLJRE’II                                                                     ENCLOSURE II
                 COMMENTS FROM THE DEPARTMENT OF ENERGY


                                          Department       of Energy
                                              Washington, DC 20585


                                                 June II, 1997




          Mr. Victor S. Rezendes
          Director, Energy, Resources,and ScienceIssues
          U.S. GeneralAccounting Ofike
          Washington,D.C. 20508

          Dear Mr. Rezendes:

          We appreciatethe opportunity to commenton the report titled m           of Enerpr Stam of       .
          Train& Immovementhitiativ~ (GAO/RCED-97- 178R). The report focuseson the &MI
          imphmntation plan drafted in June 1995 and the Department’srecord of resultsagainstthat plan.
          In response,we believethe report doesnot luy describeour actualaccomplishments   aud how we
          Igaveadaptedthe plan to meetnew cinwnstances and the Department’scontinuing commitmatt
          to improving the cost &iciency and efFkctivemssof training, educationanddevelopment
          m3=-.
          Acoou~~li&ments Under the framework of the training improvementinitiative, comumtly with
          the sign&ant dohsizhg and reorganihon acdvities of the Departmmt,we have:

         0 ReducedDepartmentalmining costsfor federal and contractor emplo&s combiiai from
         S554millioninN1995toanexpectedexpenditureofS435millioninFYI997,atotalreduction
         of $119 million (21% - figures include costs of employeetime while in mining).
         0 Establisheda pilot Center ofExcellence hr environment8lmanaganenttrahhg, educationad
         devdopnmt.
         0 implementedan lntemet-basedCl~~fOf                Training, Eduawiot&andDevdopment that
         allows red-time accessto mining infarmstion for Federai andcontractor employeesand will have
         the cap&Sty to match exist@ mining with employeeneedsDeparmumvide.
         o Documaned trainiq expenditurebaselineinformation in 1996,andupdatedit in 1997,for
         Federa!and coutractor employees-de.
         o Completedand put in place personnd tecimical quakhtion standardsto support safeand
         e&ient Mckar f&&tie operations.
         o Put in placea core teclmical group which will protide technicaias&am to support
         implementationof the te&nicai qualification standardsfor Federalpersonndengagedin acthities
         &ted to nucleararid occupationalsafq. Over 65 percent of the applicablequahhtion
         requirementshavebeenmet by the 1,800employeesaxed by the requinments
         o Designated“lead sites” and deployed“lead site” developedstudy guides,computerbased
         training, andtraining materialsthrough the Clearinghouseto supportthe ted&al qtication of
         Federalpersonnel.


15                                                GAO/RCED-97-178R DOE’s Efforts to Improve Training
ENCLOSUREII                                                                        ENCLOSURE II


       ChanainnCiicumstances.While we havemadesign&ant progressin various componentsofthe
       original plan, we were unableto meeta numberof the milestonesof the pIan dueto changing
       cirauns!ances. Theseinciude(1) significant reductions in budget and training perso&
       resources,(2) the impactof Departmentwidedownsizing and reorganizationinitiatives, and(3)
       changesin the way the Departmentcontractsfor performance-basedmanagementof our
       programsand facilities. As a consequence,we electedto mod@ the plan accordingly:

       o We formally revisedandreissuedthe plan in December19% basedon headquartersand field
       office concernsand recommendationsabout resourcelimitations and the ability to execute several
       cross-cutting commitments.
       o We will reschedulethe customerassessmentof the new pilot Centerof Excellencefor
       environmentalmanagementearly in 1998to aUowthe Center to operatefor an appropriatelength
       of time to permit a meaningfulrating processto take place.
       o We are preparinga programchangeto addressthe overdue initia&e to reducethe numberof
       ~duphcate   federalandcontractor training courses,which will exploit the electronic Universal
       Training Cataiogue(UNTCAT) being deployedvia the Clearinghouse;the proposalwill be
       presentedto the Training andDevelopmenth4anagementCouncil in July 1997,andwill build on
       relatedeffort.9alreadyin progressat most of our sites.
       o We have integratedthe original proposedtraining information systeminitiative into the new
       DepartmentalCorporateHumanbsource Information System(CHRIS) which is now being
       deployedthroughout the compla
       0 We analyzedthe technologiesavailableto support an expansionof our current dikance
       1-g       capabiities and concludedthey are not cost-efkctke in the nearterm
       o We are currently working,to include spec& trait&g and humanresourcedevelopmentactions
       into the Dcpamnent’snew strategicplan to be compktecl in September1997.

       Meet&Additional N&       While completing sign&ant ekments of the.improvementplan, we
       havealso hadto meetadditionaldemandsand restraints:

       o To support careertrdtion programswe have put in place careertransition centera,provided
       c.areerplanningandretkememsen&ua, and instituted mentoting programsto assistredeployed
       and t&be-separatedemployees&c&d by workf+e restructuring anddowns&g.
       o In responseto Congressionailymandatedcontract reform, we havt designedand deliverednew
       prcxarementand project managementcourses.
       o At the sametime, wehave adjustedto having signiticamly fewa Federalemployeesand
       programresourcesavailableto designand deliver training programs.

       Next St-    The Department’scommitmentto redesigningtrain@ developmentand deiivery has
       not diminished:

       o The Training andDevelopmentManagementCouncil will meetin July 1997to review program
       progressto dateandto a&m our new goals.
       o We wilJ have two designatedtrain& Centersof Excellenceby Decaber 1997,and will
       continueto developthem asmodelsfor other Departmentwideorgakations.




 16                                                 GAO/RCED-97-178B      DOE’s Efforts to Improve Training
                                                                                  ENCLOSURE II
ENCLOSURE II



       o We are definingthe requirementsfor the training information systemmoduleunderCHRIS to
       be ableto move asquicldy as possibleto implementationDepartment-wide.
       o We will close “SAI-44: A Corporate Approach to Training”, sad issuea revisedtraining
       improvementplan for FY 1998aad FY 1999 in support of the Department’snew strategicplan.

       The new traiaing improvemeatplan will be the startiag point for impiementiaga morefocused
       initiative for FY 1998andFY 1999. If you have any questionsconcerningtheseis&s, please
       coatact ThomasW. Evans,Director, Of&e of Trainiag and HumanResourceDevelopmenton
       202426-l 506.




                                                 Archer L. Durham
                                                 As&taat’Secretary for
                                                 Humaa Resourcesaad Adminisaatioa




  (141057)

                                                     GAOIBCED-97-178B DOE’s Efforts to Improve Traiaiag
  17
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