U.S. Capitol Police: Evaluation of U.S. Capitol Police Administrative Operations

Published by the Government Accountability Office on 1999-03-25.

Below is a raw (and likely hideous) rendition of the original report. (PDF)

                          United States General Accounting Office

GAO                       Testimony
                          Before the Committee on House Administration,
                          House of Representatives

For Release on Delivery
Expected at
4:00 p.m.
                          U.S. CAPITOL POLICE
March 25, 1999

                          Evaluation of U.S. Capitol
                          Police Administrative
                          Statement of Robert W. Gramling
                          Director, Corporate Audits and Standards
                          Accounting and Information Management Division

        Mr. Chairman and Members of the Committee:

        Thank you for the opportunity to participate in this hearing on the U.S.
        Capitol Police. The timing of this hearing is particularly important as the
        U.S. Capitol Police plans to significantly increase the number of its police
        officers to address potential security risks that exist for the Members and
        staff of the Congress as well as the public who visit the Capitol buildings
        and grounds. The administrative operations of the U.S. Capitol Police must
        be adequate to support its mission and operations.

        As agreed with the Committee, our testimony will provide an overview of
        the results of the requested management review of the U.S. Capitol Police’s
        administrative operations. As you know, the evaluation was jointly
        requested by this Committee, the Subcommittee on Legislative of the
        House Committee on Appropriations, the Senate Committee on Rules and
        Administration, and the Subcommittee on the Legislative Branch of the
        Senate Committee on Appropriations. The request asked for an evaluation
        of the systems and processes of the U.S. Capitol Police’s financial, human
        resources, and information resources management operations to identify
        opportunities for improving their economy, efficiency, and effectiveness.
        In response to your request, we prepared an overall approach plan for
        conducting the evaluation, which each Committee agreed to. The plan
        called for us to contract with a management consulting firm to conduct the
        evaluation and oversee the firm’s work. In June 1998, following our review
        of proposals and discussions with representatives of three firms, we
        selected Booz-Allen & Hamilton to conduct the evaluation.

        We are pleased to be here today with a representative of Booz-Allen to
        present the results of its evaluation of the U.S. Capitol Police’s
        administrative operations. The evaluation focused on

        • understanding the U.S. Capitol Police’s existing organizational
          strategies, structures, systems and processes;
        • evaluating the economy, efficiency, and effectiveness of systems,
          processes, controls, and information for each administrative operation;
        • identifying and evaluating opportunities for improving the operational
          efficiency and effectiveness of each administrative operation.

        Throughout the evaluation, we worked closely with Booz-Allen as it
        extensively reviewed the U.S. Capitol Police’s administrative operations,
        analyzed the results of its inquiries and the data accumulated, and

Leter   Page 1                                                     GAO/T-AIMD-99-116
                   developed its findings and recommendations. Booz-Allen’s report1
                   identifies 23 major functions or activities of financial, human resource, and
                   information technology operations where significant improvements are
                   needed, makes 26 recommendations, and provides a roadmap for each
                   major administrative operation to assist the U.S. Capitol Police in
                   implementing the recommendations. Booz-Allen’s report identifies four
                   overarching issues that affect the entire organization:

                   • The U.S. Capitol Police receives the necessary support services from its
                     administrative infrastructure, but the infrastructure is fragile and is
                     unlikely to be able to provide adequate support services in the future
                     without changes in strategy, organization, and business processes.
                   • The current organization of the U.S. Capitol Police does not facilitate
                     communication between operations and the administrative
                     infrastructure and does not fully integrate support services into the
                     management process.
                   • There is no strategic plan or strategic planning process for the
                     administrative infrastructure of the U.S. Capitol Police.
                   • Established or current published policies and procedures for the
                     administrative infrastructure are often lacking.

                   The Board and the Chief of Police reviewed a draft of the report and
                   advised Booz-Allen that they agreed with the recommendations. It is very
                   important that management does the fundamental strategic planning
                   required to provide a solid foundation for the significant enhancements
                   needed to modernize the U.S. Capitol Police’s administrative operations. It
                   should be noted that the U.S. Capitol Police and its Board provided
                   excellent cooperation with Booz-Allen as it conducted its evaluation. They
                   informed us that they view the study results as an opportunity to build a
                   sound administrative infrastructure.

                   Accompanying me today is Jack Mayer, a principal with Booz-Allen and
                   Project Manager on the evaluation. He will present in greater detail the
                   scope and results of the evaluation. Following his testimony, we will be
                   pleased to respond to questions you or the other Members of the
                   Committee may have.

                    Management Review of U.S. Capitol Police (USCP) Selected Administrative Operations, Booz-Allen &
                   Hamilton, January 13, 1999.

(917721)   Leter   Page 2                                                                      GAO/T-AIMD-99-116
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