oversight

Bluecross Blueshield of Florida Jacksonville, Florida

Published by the Office of Personnel Management, Office of Inspector General on 2011-05-12.

Below is a raw (and likely hideous) rendition of the original report. (PDF)

                                                           U.S. OFFICE OF PERSONNEL MANAGEMENT
                                                                 OFfiCE OF THE INSPECTOR GENERAL
                                                                                  OFFICE OF AUDITS




Final Audit Report

Subject:




             BLUECROSS BLUE SHIELD OF FLORIDA 

                  JACKSONVILLE, FLORIDA 



                                                  Report No. IA-IO-4I-IO-OI2



                                                  Date:           May 12, 201 1




                                                                --CAUTJON--
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                         UNITED STATES OFFlCE OF PERSONNEL MANAGEMENT
                                             Wa~hington,   DC 204 15

  Office of the
Inspector G~lIe[al




                                          AUDIT REPORT



                                Federal Employees Health Benefits Program 

                                Service Benefit Plan     Contract CS 1039 

                                     BlueCross BlueShield Association 

                                               Plan Code 10 


                                      BlueCross BlueShield of Florida 

                                           Plan Codes 90/590 

                                          Jacksonvitle, Florida 





                        REPORT NO. lA-IO-4I-IO-OI2            DATE: 5/12/2011




                                                               Michael R. Esser
                                                               Assistant Inspector General
                                                                 for Audits




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In ~j)(c (()r   Go::nel'1ll




                                                EXECUTIVE SUMMARY 




                                           Federal Employees Health Benctits Program
                                           Service Benefit Plan     Contract CS 1039
                                                BlucCross BlueShicld Association
                                                          Plan Code 10

                                                 BlucCross BlueShield of Florida
                                                      Plan Codes 901590
                                                     Jacksonville , Florida




                                  REPORT NO. IA-10-41-IO-OI2            DATE:      51 '2 120"
         Thi s final audit report on the Federal Employees Health Benefits Program (FEHBP) operations at
         BlueC ross BlueShield of Florida (Plan), in Jac ksonville. Florida , questions $19,101 ,493 in health
         benefit overcharges, $399,391 in administrative expense undercharges, and £2 ,7 18,548 in excess
         working capital funds . The B1ueCross BlueShield Association (Association) agreed (A) with
         $ I 8,702 , I 02 and disagreed (D) wi th $2,7 18,548 of the questioned charges. Lost investment
         income (LII) on the questioned charges amounts to $4,633.

         Our audit was conducted in accordance \";Ih Government Auditing Standards. The audit covered
         claim payments from 2006 through September 30, 2009 , mi scelluneous payments and credits
         from 2006 through July 31 , 2009, a.nd administrative t!xpens!!s from 2006 through 2008 as
         reported in the Annual Accounting Statements. In addition, we reviewed the Plan's cash
         management practices related to FEHBP funds from 2006 through July 31 , 2009. Due to
         concerns with the Plan' s processing of health benefit refunds, we al so expanded our review of
         refunds lhrough December 31 , 2009.

         Questioned items are summarized as fo llows:




                                      _ _ __     _ _ __        .1
            .........opm .co. 

                             HEAL TH BENEFIT CHARGES 


Claim Payments

•   Inpatient Facility Claims - Duplicate or Overlapping Dates of Service (AJ              $645,358

    The Plan incorrectly paid 73 inpatient facility claims, resulting in net overcharges of 

    $645,358 to the FEHBP. Specifically, the Plan overpaid 67 claims by $672,025 and 

    underpaid 6 claims by $26,667. 


•   System Review (AJ                                                                       $37,485

    The Plan incorrectly paid 2,749 claims, resulting in net overcharges of$37,485 to the 

    FEHBP. Specifically, the Plan overpaid 1,557 claims by $134,431 and underpaid 1,192 

    claims by $96,946. 


Miscellaneous Payments and Credits

•   Health Benefit Refunds (AJ                                                          $17,928,896

    Based on our samples of health benefit refunds, we determined that the Plan had not returned
    18 refunds, totaling $1,430,936, to the FEHBP as of July 31, 2009. Subsequent to this date
    and after receiving our audit notification letter on August 3, 2009, the Plan returned these
    questioned refimds to the FEHBP, more than 60 days after receipt. Most of these refimds
    were returned to the FEHBP in 2010 and/or more than one year after receipt. The Plan also
    returned LII of $66,879 to the FEHBP since these questioned refunds were deposited
    untimely into the Federal Employee Program (FEP) investment account.

    In addition, the Plan deposited $15,880,130 into the FEP investment account on December 4,
    2009 for unprocessed refimds as of November 30,2009. This deposit represented an estimate
    offunds due the FEHBP for unprocessed refunds as of November 30, 2009. Subsequent to this
    date, the Plan identified a total of $16,060,947 in unprocessed refimds with receipt dates from
    October 2007 through November 2009. The Plan returned these refimds to the FEHBP more
    than 60 days after receipt through various letter of credit account (LOeA) adjustments from
    December 2009 through October 2010. The Plan also returned LII of$370,134 to the FEHBP
    calculated on these refimds that were deposited untimely into the FEP investment account.

•   Subrogation Recoveries (AJ                                                             $267,723

    The Plan had not returned 22 subrogation recoveries, totaling $249,233, to the FEHBP as of
    July 31, 2009. Subsequent to this date, the Plan returned these questioned subrogation
    recoveries to the FEHBP, more than 60 days after receipt. Most of these recoveries were
    returned to the FEHBP in 2010 and/or more than one year after receipt. As a result of this
    finding, the Plan also returned LII of $18,490 to the FEHBP calculated on the subrogation
    recoveries that were deposited untimely into the FEP investment account.


                                                  11
•   Hospital Bill Audit Recoveries (A)                                                  S1I9,366

    The Plan had not returned seven hospital bill audit recoveries, totaling $109,143, to the
    FEHBP as of July 31, 2009. Subsequent to this date, the Plan returned these questioned
    recoveries to the FEHBP, more than 60 days after receipt. In addition, the Plan deposited 19
    hospital bill audit recoveries untimely into the FEP investment account. As a result of this
    finding, the Plan also returned LII of$IO,223 to the FEHBP .

•   Fraud Recoveries (AI                                                                 S73,558

    The Plan had not deposited into the FEP investment account and/or returned to the LOCA 13
    fraud recoveries, totaling $61,389, as of July 31, 2009. A lso, the Plan deposited 40 fraud
    recoveries untimely into the FEP investment account. As a result of this finding, the Plan
    returned $73,558 to the FEHBP, consisting of$61,389 for fraud recoveries and $ 12,169 for
    UI on recoveries deposited untimely or not deposited into the FEP investment account.

•                                                                                        S29,107

    In one instance, the Plan had not returned quarterly drug rebates of $16,659 from the
    manufacturer o f _ 10 the FEHBP . Also, the Pla n deposited 10 quarterly_
    drug rebates untimely into th~ FEP inwstm~nt aeeOWlt. As a result of this finding, the Plan
    returned $29,107 to the FEHBP, consisting of$16,659 for drug rebates and S12 ,448 for LIT
    on rebates deposited untimely or not deposited into the FEP investment account.


                              ADMINISTRATIVE EXPENSES

•   Unallowable and/or Unallocable Expenses (At                                          $41,186

    The Plan charged unallowable and/or unallocable expenses of $41 ,1 86 to the FEHBP from
    2006 through 2008.

•   Prior Period Adjustments    (A)                                                          S5,572

    The Plan had not credited the FEHBP $4,816 for two prior period adjustments reported on
    the 2006 Arutual Accounting Statement. As a result of this fmding, the Plan returned $5,572
    to the FEHBP, consisting of $4,816 for the questioned prior period adjustments and 5756 for
    Ln on these adjustments.

•   Pension Costs   (A)                                                               (S446,149)

    The Plan incorrectly calculated pension costs from 2006 through 2008, resulting in net
    undercharges of $446, 149 to the FEI-IBP.




                                                III
                                 CASH MANAGEMENT 



• 	 Excess Working Capital CD)                                                         $2,718,548

   The Plan did not correctly calculate the working capital deposit. At the end of the audit
   scope (as of July 31, 2009), the Plan held a working capital deposit of$2,718,548 over the
   amount needed to meet the Plan's daily cash needs for FEHBP claim payments.

• 	 Interest Income (A)                                                               Procedural

   The Plan did not credit the FEHBP in a timely manner for interest income earned on funds
   deposited into the FEP investment account. This is a procedural finding.

            LOST INVESTMENT INCOME ON AUDIT FINDINGS

   As a result of the audit findings presented in this audit report, the FEHBP is due LII of
   $4,633, calculated through June 30, 2010.




                                                IV
                                                       CONTENTS 

                                                                                                                               PAGE

        EXECUTIVE SUMMARY .............................................. ..... ... ........... ...... ....................... 1 


 I.     INTRODUCTION AND BACKGROUND ................ ........... ............. ............................. 1 


n.      OBJECTIVES, SCOPE, AND METHODOLOGY ........................ ...... ........ .................... J 


III.    AUDIT FINDINGS AND RECOMMENDATIONS ................................................ . ..... 6 


        A.     HEALTH BENEFIT CHARGES ............................................................................ 6 


                I. Claim Paymenls ......................................................... ........ ,............................... 6 


                    a. Inpatient Facility Claims - Duplicate or Overlapping Dates of Service .. ...6 

                    b. System Review ....................... ... ............. ........................ ............................. 8 


               2. Miscellaneous Payments and Credits ...................... ....... ................ ................. II 


                    a.  Health Benefit Refunds ............................ ... .... ....... .... ................ .......... ..... 11 

                    h.  Subrogation Rec·overies .................................... ........................................ . 17 

                    c.  Hospital Bill Audit Recoveries .......................................................... ....... . 18 

                    d.  Fraud Recoveries ........................................ .............. ........ ......... ......... ....... 20 

                     c. _         Drug Rebates ....................................................................... ... .. 21 


        B.     ADMINISTRATIVE EXPENSES ....................... .................................................. 2J 


               1. Unallowable andlor Unallocable Expenses ................. ... ............. ...... ............ .. 23 

               2. Prior Period Adjustments ............................... ........... ...... ....... ............ .............. 24 

               3. Pension Costs............ ...         ........................... .......... ... ...... .................... 25 


        C.     CASH MANAGEMENT ....................................................................................... 27 


               1. Excess Working Capilal ........................................... .......... ... .................. ........ 27 

               2. Interest Income ............................ ............... .............. ....................................... 29 



        D.     LOST INVESTMENT INCOME ON AUDIT FINDINGS ................................... 30 


 IV .   MAJOR CONTRIBUTORS TO THIS REPOR 1'.. ........... ........ ............... ..................... J I 


 V.     SCHEDULES

        A.     CONTRACT CHARGES
        B.     QUESTIONED CHARGES
        C.     LOST INVESTMENT INCOME CALCULATION

        APPENDIX A 	 (BlueCross BlueShieJd Association rep ly, dated November 12, 2010,
                     to the draft audit report)

        APPENDIX B 	 (BlueCross BlueShield Association reply, dated March 18, 20 11, to the
                     draft audit report)
This final audit report details the findings, conclusions, and recommendations resulting from our
audit of the Federal Employees Health Benefits Program (FEHBP) operations at BlueCross
BlueShield of Florida (Plan). The Plan is located in Jacksonville, Florida.

The audit was performed by the Office of Personnel Management's (OPM) Office of the Inspector
General (OIG), as established by the Inspector General Act of 1978, as amended.

BACKGROUND

The FEHBP was established by the Federal Employees Health Benefits (FEHB) Act (Public Law
86-382), enacted on September 28, 1959. The FEHBP was created to provide health insurance
benefits for federal employees, annuitants, and dependents. OPM's Healthcare and Insurance
Office has overall responsibility for administration of the FEHBP. The provisions of the FEHB
Act are implemented by OPM through regulations, which are codified in Title 5, Chapter 1, Part
890 of the Code of Federal Regulations (CFR). Health insurance coverage is made available
through contracts with various health insurance carriers.

The BlueCross BlueShield Association (Association), on behalf of participating BlueCross and
BlueShield plans, has entered into a Government-wide Service Benefit Plan contract (CS 1039)
with OPM to provide a health benefit plan authorized by the FEHB Act. The Association
delegates authority to participating local BlueCross and BlueShield plans throughout the United
States to process the health benefit claims of its federal subscribers. The Plan is one of
approximately 63 local BlueCross and BlueShield plans participating in the FEHBP.

The Association has established a Federal Employee Program (FEP!) Director's Office in
Washington, D.C. to provide centralized management for the Service Benefit Plan. The FEP
Director's Office coordinates the administration of the contract with the Association, member
BlueCross and BlueShield plans, and OPM.

The Association has also established an FEP Operations Center. The activities of the FEP
Operations Center are performed by CareFirst BlueCross BlueShield, located in Washington,
D.C. These activities include acting as fiscal intermediary between the Association and member
plans, verifying subscriber eligibility, approving or disapproving the reimbursement of local plan
payments ofFEHBP claims (using computerized system edits), maintaining a history file of all
FEHBP claims, and maintaining an accounting of all program funds.




1 Throughout this report, when we refer to "FEP" we are referring to the Service Benefit Plan lines of business at the
Plan. When we refer to the "FEHBP" we are referring to the program that provides health benefits to federal
employees.




                                                          1
Compliance with laws and regulations applicable to the FEHBP is the responsibility of the
Association and Plan management. Also, management of the Plan is responsible for establishing
and maintaining a system of internal controls.

All findings from our previous audit of the Plan (Report No. IA-IO-41-06-054, dated October 12,
2007) for contract years 2003 through 2005 have been satisfactorily resolved, except for the state
tax finding that is in the process of being resolved.

The results of this audit were provided to the Plan in written audit inquiries; were discussed with
Plan and/or Association officials throughout the audit and at an exit conference; and were
presented in detail in a draft report, dated August 13,2010. The Association's comments offered
in response to the draft report were considered in preparing our final report and are included as
the Appendices to this report. Also, additional documentation provided by the Association and
Plan on various dates through March 10,2011 was considered in preparing our final report.




                                                2

               II. OBJECTIVES, SCOPE, AND METHODOLOGY 


OBJECTIVES 


The objectives of our audit were to determine whether the Plan charged costs to the FEHBP and
provided services to FEHBP members in accordance with the terms of the contract. Specifically,
our objectives were as follows:

       Health Benefit Charges

       • 	 To determine whether the Plan complied with contract provisions relative to benefit
           payments.

       • 	 To determine whether miscellaneous payments charged to the FEHBP were in
           compliance with the terms of the contract.

       • 	 To determine whether credits and miscellaneous income relating to FEHBP benefit
           payments were returned promptly to the FEHBP.

       Administrative Expenses

       • 	 To determine whether administrative expenses charged to the contract were actual,
           allowable, necessary, and reasonable expenses incurred in accordance with the terms
           of the contract and applicable regulations.

       Cash Management

       • 	 To determine whether the Plan handled FEHBP funds in accordance with applicable
           laws and regulations concerning cash management in the FEHBP.

SCOPE

We conducted our performance audit in accordance with generally accepted government auditing
standards. Those standards require that we plan and perform the audit to obtain sufficient and
appropriate evidence to provide a reasonable basis for our findings and conclusions based on our
audit objectives. We believe that the evidence obtained provides a reasonable basis for our
findings and conclusions based on our audit objectives.

We reviewed the BlueCross and BlueShield FEHBP Annual Accounting Statements as they
pertain to Plan codes 90 and 590 for contract years 2006 through 2008. During the period, the
Plan paid approximately $3.2 billion in health benefit charges and $181 million in administrative
expenses (See Figure 1 and Schedule A).




                                                3

Specifically, we reviewed approximately $13.5 million in claim payments made fTOm 2006
through September 30, 2009 for proper adjudication. In addition, we reviewed miscellaneous
payments and credits, such as refunds and subrogation recoveries, and cash management activities
for 2006 through July 31,2009, as well as administrative expenses for 2006 through 2008. Due to
concerns with the Plan's processing of health benefit refunds, we also expanded our review of
refunds through December 31,2009.

In planning and conducting our audit, we
obtained an understanding ofthc Plat1's                          BlueCross BlueShield of Florida
internal control structure to help determine                           Contract Charges
the nature, timing, and extent of our
                                                     $1 .500 r   - - --···· - .... . . - - . - -- -,
auditing procedures. This was determined
to be the most effective approach to select          $1 ,200   t--­
areas of audit. For those areas selected, we    j      5900
primarily relied on substantive tests of        •
                                                ..     $600
transactions and not tests of controls. Based          S300
on our testing, we did not identify any
significant matters involving the Plan's
internal control structure and its operation,
                                                         "         2006           2007
                                                                             Ccntr.ety....
                                                                                             2008

except for the processing of health benefit
refunds (see the audit finding for "Health          t'J Health BeneTI! Payments    .Administrative Expenses
Benefit Refunds" (Al.a) on pages 11
through 17).
                                                               Figure 1 - Contract Charges

However, since our audit would not necessarily disclose all significant matters in the internal
control structure, we do not express an opinion on the Plan's system of internal controls taken as
a whole.

Wc also conducted tests to determine whether the Plan had complied with the contract, the
applicable procurement regulations (i .e ., Federal Acquisition Regulations (FAR) and Federal
Employees Health Benefits Acquisition Regulations (FEHBAR), as appropriate), and the laws
and regulations governing the FEHEr. The results of our tests indicate that, with respect to the
items tested, the Plan did not comply with all provisions of the contract and federal procurement
regulations. Exceptions noted in the areas reviewed are set fonh in detail in the "Audit Findings
and Recommendations" section of this audit report. With respect to the items not tested, nothing
came to our attention that caused us to believe that the Plan had not complied, in all material
respects, with those provisions.

In conducting our audit, we relied to varying degrees on computer-generated data provided by the
FEP Director's Office, thc FEP Operations Center, and the Plan. Due to time constraints, we did
not verify the reliability of the data generated by the various information systems involved.
However, while utilizing the computer-generated data during our audit testing, nothing came to
our attention to cause us to doubt its reliability. We believe that the data was sufficient to
achieve our audit objectives.




                                                4

The audit was perfonned at the Plan's office in Jacksonville, Florida from February 8 through
March 5, 2010 and April 5 through April 23, 2010. Audit fieldwork was also performed at our
offices in Washington, D,C. and Jacksonville, Florida.

METHODOLOGY
We obtained an understanding of the internal controls over the Plan ' s claims processing,
financial, and cost accounting systems by inquiry of Plan officials.

To test the Plan's compliance with the rEI-IBP health benefit provisions, we selected and
reviewed samples of309 claims. 2 We used the FEHBP contract, the Service Benefit Plan
brochure, the Plan's provider agreements, and the Association 's FEP administrative manual to
determine the allowability of benefit payments. The results of these samples were not projected
to the universe of claims.

We interviewed Plan personnel and reviewed the Plan' s policies, procedures, and accounting
records during our audit of miscellancous payments and credits. We also judgmcntally selected
and reviewed 202 high dollar health benefit refunds, totaling SI3,072,761 (from a universe of
221,253 refunds, totaling $87,984,793); 54 high dollar subrogation cases, totaling $2,720,491 in
recoveries (from a universe of3,048 cases, totaling SII ,506,725 in recoveries); 46 high dollar
hospital bill audit recoveries, totaling $1 ,045,565 (from a universe of 5,774 recoveries, totaling
$4,260,021); 20 high dollar special plan invoices, totaling 51,671 ,915 in net credits (from a
universe of 434 special plan invoices, totaling $6,430,637 in net payments); all quarterly drug
rebate allocations, totaling $338,382; and all fraud recoveries, totaling $122,286, to determine if
refunds and recoveries were promptly returned to the FEHBP and if miscellaneous payments
were properly charged to the FEl-fiP. ) The results of these samples were not projected to the
universe of miscellaneous payments and credits.

We judgmentally reviewed administrative expenses charged to the FEHBP for contract years
2006 through 2008. Specifically, we reviewed administrative expenses relating to cost centcrs,
natural accounts, out-of-system adjustments, prior period adjustments, pension, post-retirement,
employee health benefits, executive compensation, subcontracts, non-recurring projects, gains
and losses, mergers and acquisitions, return on investment, inter-company profits, Association
dues, stale income taxes, and Health Insurance Portability and Accountability Act of 1996
compliance. We used the FEHBP contmct, the FAR, and the FEHBAR to determine the
allowability, allocability, and reasonableness of charges.

We also reviewed the Plan's cash management to delem.li.ne whether the Plan handled FEHBP
funds in accordance with Contract CS 1039 and applicable Jaws and regulations.



2 See the audit findings for "Inpatient Facility Claims - Duplicate or Overlapping Dales of Service" (A l.a) and
"System Review" (A l .b) on pages 6 through 10 for specific details of our sample selection methodologies.
J See the audit findings for "Health Benefit Refunds" (A2.a), "Subrogation Recoveries" (A2.b), "Hospital Bill Audit
Recoveries" (A2.e), "Fraud Recoveries" (Al.d), and ._              Drug Rebates" (A2.e) on pages 11 through 22 for
s.pecific detai ls of our sample selection methodologies .




                                                         5

           III. AUDIT FINDINGS AND RECOMMENDATIONS 


A. 	 HEALTH BENEFIT CHARGES

  1. 	 Claim Payments

     a. 	 Inpatient Facility Claims - Dnplicate or Overlapping Dates of Service         $645,358

        The Plan incorrectly paid 73 inpatient facility claims, resulting in net overcharges of
        $645,358 to the FEHBP. Specifically, the Plan overpaid 67 claims by $672,025 and
        underpaid 6 claims by $26,667.

        Contract CS 1039, Part III, section 3.2 (b)(l) states, "The Carrier may charge a cost to
        the contract for a contract term ifthe cost is actual, allowable, allocable, and
        reasonable." Part II, section 2.3(g) states, "If the Carrier or OPM determines that a
        Member's claim has been paid in error for any reason ... the Carrier shall make a
        prompt and diligent effort to recover the erroneous payment ...."

        Contract CS 1039, Part II, section 2.6 states, "(a) The Carrier shall coordinate the
        payment of benefits under this contract with the payment of benefits under Medicare,
        other group health benefits coverage's, and the payment of medical and hospital costs
        under no-fault or other automobile insurance that pays benefits without regard to
        fault. (b) The Carrier shall not pay benefits under this contract until it has determined
        whether it is the primary carrier ...."

        We performed a computer search for potential duplicate payments on inpatient facility
        claims paid during the period January 1,2006 through September 30, 2009. We
        identified 183 groups of claims with duplicate or overlapping dates of service. These
        183 groups included 371 claims with a total amount paid of$2,857,656. Based on
        our review, we determined that 73 of these claims were paid incorrectly, resulting in
        net overcharges of$645,358 to the FEHBP. Specifically, 67 claims were overpaid by
        $672,025 and 6 claims were underpaid by $26,667.

        The claim payment errors resulted from the following:

        • 	 The Plan incorrectly paid 23 claims due to overlapping dates of service, resulting
            in overcharges of$513,006 to the FEHBP.

        • 	 The Plan did not properly coordinate three claims with Medicare, resulting in
            overcharges of$38,175 to the FEHBP (non-duplicate errors).

        • 	 The Plan paid 11 duplicate claims, resulting in overcharges of $25,947 to the
            FEHBP.




                                              6

• 	 The Plan paid 13 claims after the providers were already reimbursed by Medicare,
    resulting in overcharges of$20,801 to the FEHBP (non-duplicate errors). In eight
    instances, the claims were not deferred on the claim system. In five instances, the
    claims were deferred on the claims system but overridden by the processors.

• 	 The Plan incorrectly paid six claims due to billing errors, resulting in overcharges
    of$13,728 to the FEHBP.

• 	 The Plan paid seven claims using the incorrect allowances or provider rates,
    resulting in net overcharges of$II,572 to the FEHBP (non-duplicate errors).
    Specifically, the Plan overpaid four claims by $15,385 and underpaid three claims
    by $3,813.

• 	 The Plan incorrectly calculated the Diagnostic Related Group (DRG) amounts for
    four split-claims, resulting in net overcharges of $6,257 to the FEHBP (non­
    duplicate errors). Specifically, the Plan overpaid two claims by $28,721 and
    underpaid two claims by $22,464.

• 	 In one instance, the Plan inadvertently paid a claim for the incorrect subscriber,
    resulting in an overcharge of$4,919 to the FEHBP (non-duplicate error).

• 	 The Plan did not properly coordinate two claims with other party liability
    insurance, resulting in overcharges of $3,844 to the FEHBP (non-duplicate errors).

• 	 The Plan reimbursed both the provider and subscriber for a claim, resulting in a
    duplicate charge of $3,751 to the FEHBP.

• 	 In one instance, the Plan paid a claim for an ineligible patient, resulting in an
    overcharge of$3,748 to the FEHBP (non-duplicate error).

• 	 In one instance, the Plan incorrectly applied the admission penalty percentage to a
    claim, resulting in an undercharge of $390 to the FEHBP (non-duplicate error).

Association's Response:

The Association states, "The Plan agrees that questioned claims cost of $645,358 may
have been paid in error; however, the OIG auditors sited the entire amount of the
claims as overpayments when there are FEP liabilities to pay for those days that were
not overlapping days. The exact amount of the overpayments cannot be determined
until the providers submit corrected billings. The Plan has initiated recoveries where
applicable." The Association also states that these payments were good faith
erroneous benefit payments and fall within the context ofCS 1039, Part II,
section 2.3(g). Any payments the Plan is unable to recover are allowable charges to
the FEHBP. As good faith erroneous payments, the Plan continues to initiate
recovery efforts for the confirmed overpayments. Because these are good faith




                                      7

  erroneous payments, lost investment income does not apply to the claim payment
  errors identified in this finding.

  Regarding corrective actions, the Association states, "Currently, FEP Express has an
  edit that is designed to defer inpatient claims with overlapping dates of services when
  the services are performed by the same provider. A request to enhance this edit to
  defer inpatient claims when the dates of service overlap and the services were
  provided by different providers has been submitted. Due to the large number of2011
  benefit changes, this edit modification will not be implemented until 20 II. In
  addition, the FEP Director's Office has expanded its System-wide Claims Review
  Process to now include inpatient admissions with overlapping dates of services. This
                                                               nd
  listing was implemented into the review process as of the 2 Quarter 201.0."

  OIG Comments:

  During our audit fieldwork, we verified that the Plan recovered and returned $254,338
  of these questioned overcharges to the FEHBP.

  Recommendation 1

  Since we verified that the Plan returned $254,338 of the questioned claim overcharges
  to the FEHBP, no further action is required for these overpayments.

  Recommendation 2

  We recommend that the contracting officer disallow $417,687 ($672,025 overcharges
  minus $254,338 amount previously returned) for the remaining claim overcharges and
  verify that the Plan returns all amounts recovered to the FEHBP.

  Recommendation 3

  We recommend that the contracting officer allow the Plan to charge the FEHBP
  $26,667 if additional payments are made to the providers to correct the
  underpayments. However, before making any additional payment(s) to a provider, the
  contracting officer should require the Plan to first recover any questioned
  overpayment(s) for that provider.

b. System Review                                                                 $37,485

  The Plan incorrectly paid 2,749 claims, resulting in net overcharges of $37,485 to the
  FEHBP. Specifically, the Plan overpaid 1,557 claims by $134,431 and underpaid
  1,192 claims by $96,946.




                                       8

            As previously cited from CS 1039, costs charged to the FEHBP must be actual,
            allowable, allocable, and reasonable. If errors are identified, the Plan is required to
            make a prompt and diligent effort to recover the overpayments.

            For health benefit claims incurred and reimbursed during the period January 1,2008
            through September 30, 2009 (excluding Omnibus Budget Reconciliation Act of 1990,
            Omnibus Budget Reconciliation Act of 1993, and case management claims), we
            identified 15,121,614 claim lines, totaling $1,684,788,309 in payments, where the
            FEHBP paid as the primary insurer. From this universe, we selected and reviewed a
            judgmental sample of 126 claims (representing 1,765 claim lines), totaling
            $10,672,630 in payments, to determine if the Plan adjudicated these claims properly 4

            Our review identified 14 claim payment errors, resulting in net overcharges of $96,525
            to the FEHBP. Specifically, the Plan overpaid 11 claims by $98,072 and underpaid 3
            claims by $1,547. The claim payment errors resulted from the following:

             • 	 The Plan incorrectly applied the non-participating provider allowances for three
                 claims, resulting in overcharges of $64,322 to the FEHBP.

             • 	 The Plan paid three claims incorrectly due to processors incorrectly overriding
                 these claims, resulting in net overcharges of $20,251 to the FEHBP. Specifically,
                 the Plan overpaid two claims by $20,367 and underpaid one claim by $116.

             • 	 In one instance, the Plan incorrectly paid a claim that was previously covered
                 under a negotiated rate, resulting in an overcharge 0[$8,791 to the FEHBP.

             • 	 The Plan incorrectly paid four claims due to an accumulator system error,
                 resulting in overcharges of$3,029 to the FEHBP (see below for expanded review
                 of this error).

             • 	 In one instance, the Plan did not pay the claim according to the provider contract,
                 which required the claim to be paid at the lower of billed charges or contract rate.
                 The Plan paid this claim in excess of billed charges, resulting in an overcharge of
                 $1,563 to the FEHBP.

             • 	 In one instance, the Plan inadvertently applied the admission co-pay when
                 processing the claim, resulting in an undercharge of $500 to the FEHBP.

             • 	 In one instance, the Plan did not apply the non-participating provider allowance
                 when processing the claim, resulting in an undercharge of $931 to the FEHBP.


4 We selected our sample from an OIG-generated "Place of Service Report" (SAS application) that stratified the
claims by place of service (POS), such as provider's office, and payment category, such as $50 to $99.99. We
judgmentally determined the number of sample items to select from each POS stratum based on the stratum's total
claim dollars paid.




                                                        9

After researching the accumulator system error, the Plan informed us that a total of
2,739 claims were affected by this error (including the 4 reported on the prior page),
resulting in net undercharges of $56,011 to the FEHBP. Specifically, the FEP claims
system had an accumulator error pertaining to catastrophic maximums, visit
limitations, and deductibles. As a result, the Plan overpaid 1,550 claims by $39,388
and underpaid 1,189 claims by $95,399. The Plan stated that a system fix was
implemented with the 2009 year-end changes (effective January 2,2010). The Plan
also stated that the claim payment errors incurred in 2007 and 2008 will be reviewed
after the 2009 claims have been reviewed.

Association's Response:

The association states, "The Plan agrees with the entire amount of this finding. These
claim payments were caused by processor manual errors and a processing exception
noted in FEPExpress claims system prior to the start of the audit. These payment
exceptions caused both over and underpayments. All underpayments have been issued
to the providers and/or members. Recoveries have been initiated on the
overpayments." The Association also states that these payments were good faith
erroneous benefit payments and fall within the context ofCS 1039, Part II,
section 2.3(g). Any payments the Plan is unable to recover are allowable charges to
the FEHBP. As good faith erroneous payments, the Plan continues to initiate recovery
efforts for the confirmed overpayments. Because these are good faith erroneous
payments, lost investment income does not apply to the claim payment errors
identified in this finding.

Regarding corrective actions, the Association states, "The Plan has taken the
following actions to minimize these types of errors in the future:

• 	 Conducted refresher training in those areas impacted by the manual payment
    errors ...

• 	 re-enforced the requirements for manual pricing of claims to include the proper
    usage of the non-par relief provision in the FEP Contract.

The Catastrophic Indicator issue with FEP Express that caused both over and
underpayments was corrected during the first quarter 20 IO. Periodic monitoring of
the system has not identified any other exceptions with this indicator since the
correction was implemented."

Recommendation 4

We recommend that the contracting officer disallow $134,431 for claim overcharges
and verify that the Plan returns all amounts recovered to the FEHBP.




                                     10 

      Recommendation 5

      We recommend that the contracting officer allow the Plan to charge the FEHBP
      $96,946 if additional payments are made to the providers and/or members to correct
      the underpayment errors. However, before making any additional payment(s) to a
      provider, the contracting officer should require the Plan to first recover any
      questioned overpayment( s) for that provider.

      Recommendation 6

      We recommend that the contracting officer verify that the FEP Operations Center
      corrected the accumulator error in the FEP claims system pertaining to catastrophic
      maximums, visit limitations, and deductibles.

2. Miscellaneons Payments and Credits

   a. Health Benefit Refunds                                                     $17,928,896

      Based on our samples of health benefit refunds, we determined that the Plan had not
      returned 18 refunds, totaling $1,430,936, to the FEHBP as of July 31,2009.
      Subsequent to this date and after receiving our audit notification letter on August 3,
      2009, the Plan returned these questioned refunds to the FEHBP, more than 60 days
      after receipt. Most of these refunds were returned to the FEHBP in 2010 and/or more
      than one year after receipt. The Plan also returned LII of $66,879 to the FEHBP since
      these questioned refunds were deposited untimely into the FEP investment account.

      In addition, the Plan deposited $15,880,130 into the FEP investment account on
      December 4,2009 for unprocessed refunds as of November 30, 2009. This deposit
      represented an estimate of funds due the FEHBP for unprocessed refunds as of
      November 30, 2009. Subsequent to this date, the Plan identified a total of
      $16,060,947 (including the $15,880,130 mentioned above) in unprocessed refunds
      with receipt dates from October 2007 through November 2009. The Plan returned
      these refunds to the FEHBP more than 60 days after receipt through various letter of
      credit account (LOCA) adjustments from December 2009 through October 2010. The
      Plan also returned LII of $370, 134 to the FEHBP calculated on these refunds that
      were deposited untimely into the FEP investment account.

      48 CFR 31.201-5 states, "The applicable portion of any income, rebate, allowance, or
      other credit relating to any allowable cost and received by or accruing to the contractor
      shall be credited to the Government either as a cost reduction or by cash refund."

      Contract CS 1039, Part II, Section 2.3 (i) states, "All health benefit refunds and
      recoveries, including erroneous payment recoveries, must be deposited into the
      working capital or investment account within 30 days and returned to or accounted for
      in the FEHBP letter of credit account within 60 days after receipt by the Carrier."




                                           11 

             Also, based on an agreement between OPM and the Association, dated March 26,
             1999, BlueCross and BlueShield plans have 30 days to return health benefit refunds
             and recoveries to the FEHBP before LII will commence to be assessed.

             FAR 52.232-17(a) states, "all amounts that become payable by the Contractor ...
             shall bear simple interest from the date due ... The interest rate shall be the interest
             rate established by the Secretary of the Treasury as provided in Section 611 of the
             Contract Disputes Act of 1978 (Public Law 95-563), which is applicable to the period
             in which the amount becomes due, as provided in paragraph (e) of this clause, and
             then at the rate applicable for each six-month period as fixed by the Secretary until the
             amount is paid."

             For the period January 1, 2006 through July 31,2009, the Plan provided a universe of
             163,283 FEP health benefit refunds totaling $46,550,563. 5 From this universe, we
             selected and reviewed a judgmental sample of 162 refunds, totaling $10,183,417, for
             the purpose of determining if the Plan promptly returned these funds to the FEHBP.
             Our sample included all refunds of$20,000 or more for 2006 and 2007, $35,000 or
             more for 2008, and $40,000 or more for 2009.

             In December 2010, the Plan provided us a revised universe ofFEP health benefit
             refunds for 2006 and 2007. From this revised universe, we selected and reviewed a
             judgmental sample of 40 refunds, totaling $2,889,344, for the purpose of determining
             if the Plan promptly returned these funds to the FEHBP. Our additional sample
             consisted of the 20 highest dollar refunds from each of these years that were not
             included in the "original" universe.

             In total, our sample selections included 202 refunds, totaling $13,072,761 (from a
             universe of221,253 refunds, totaling $87,984,793). The following summarizes the
             exceptions noted:

             • 	 In 18 instances, the Plan deposited refunds of$I,430,936 into the FEP investment
                 account in an untimely manner (i.e., from 7 to 1,203 days late). We verified that the
                 Plan returned these refunds to the LOCA after July 31,2009 (i.e., from August 19,
                 2009 to April 5, 2010). Most of these refunds were returned to the LOCA in 2010
                 and/or more than one year after receipt. Since the Plan returned these refunds to the
                 LOCA more than 60 days after receipt and after receiving our audit notification
                 letter and standard audit request (dated August 3, 2009), we are continuing to
                 question this amount as a monetary finding. As a result of this finding, the Plan
                 calculated and returned LII of $66,879 to the FEHBP since these questioned refunds


, When the Plan provided us the refund files during pre-audit, the universe included $4.6 million for 2006, $9.4
million for 2007, $16.8 million for 2008, and $15.7 million for January 2009 through July 2009. We informed the
Plan that the refund files for 2006 and 2007 were probably incomplete since the refund dollars were much higher in
2008 and 2009. After completing our on-site fieldwork, the Plan informed us on July 22, 2010 that the refund files
previously provided for 2006 and 2007 were incomplete. According to the Plan, the refund totals were actually $24
million for 2006 and $31.4 million for 2007.




                                                        12 

   were deposited untimely into the FEP investment account. We reviewed and
   accepted the Plan's LII calculation and verified the return of the LII to the LOCA.
   Therefore, we are questioning $1,497,815 as part of this finding, consisting of
   $1,430,936 for refunds and $66,879 for LII on refunds deposited untimely into the
   FEP investment account. (These 18 exceptions were identified in our initial
   sample.)

• 	 In 84 instances, the Plan deposited refunds of $5,060,737 into the FEP investment
    account in an untimely manner (i.e., from 5 to 350 days late). When depositing
    these refunds into the FEP investment account, the Plan also calculated and
    deposited LII of$55,824. We verified that the Plan returned the refunds and LII
    to the LOCA before receiving our audit notification letter and standard audit
    request. Therefore, we did not question the refund principal amounts and the
    applicable LII as a monetary finding. (These 84 exceptions were identified in our
    initial sample.)

• 	 In eight instances, the Plan deposited refunds of $611,739 into the FEP investment
    account in an untimely manner (i.e., from 6 to 84 days late). However, when
    depositing these funds into the FEP investment account, the Plan did not calculate
    and deposit the applicable LII. We verified that the Plan returned these refunds to
    the LOCA before receiving our audit notification letter and standard audit request.
    Therefore, we did not question the refund principal amounts as a monetary
    finding. Also, we did not question the applicable LII on these eight refunds since
    our LII calculation resulted in an immaterial amount due the FEHBP. (These
    eight exceptions were identified in our additional sample.)

In addition, we reviewed the Plan's FEP refund aging schedule as of October 31,
2009. The Plan's schedule included 13,833 refunds, totaling $7,520,626, that were
received by the Plan on or before October 31, 2009, but not deposited into the FEP
investment account nor returned to the LOCA as of October 31,2009. From this
schedule, we identified 10,130 refunds, totaling $6,431,848, where the Plan had not
deposited the funds into the FEP investment account within 30 days after receipt (i.e.,
from 31 to 740 days after receipt as of October 31, 2009). These refunds had receipt
dates from October 22, 2007 through September 30, 2009. Of these, 8,155 refunds,
totaling $5,644,358, had not been deposited into the FEP investment account within
30 days after receipt and returned to the LOCA within 60 days after receipt. These
refunds had receipt dates from October 22, 2007 through August 31, 2009. (We noted
that the questioned refunds from our samples were not included in the Plan's FEP
refund aging schedule as of October 31, 2009).

Due to concerns with the Plan's processing of refunds, we also obtained and reviewed
the Plan's FEP refund aging schedule as of December 31, 2009. The Plan's schedule
included 16,988 refunds, totaling $9,127,453, that were received by the Plan on or
before December 31, 2009, but not deposited into the FEP investment and/or returned
to the LOCA as of December 31,2009. From this schedule, we also identified




                                     13 

             14,432 refunds, totaling $7,819,464, where the Plan had not deposited the funds into
             the FEP investment account within 30 days after receipt (i.e., from 31 to 801 days
             after receipt as of December 31, 2009) and/or returned the funds to the LOCA. These
             refunds had receipt dates from October 22,2007 through November 30, 2009. Of
             these, 12,157 refunds, totaling $6,641,350, had not been deposited into the FEP
             investment account within 30 days after receipt and returned to the LOCA within 60
             days after receipt. 6 These refunds had receipt dates from October 22,2007 through
             October 31,2009. (We noted that the questioned refunds from our samples were not
             included in the Plan's FEP refund aging schedule as of December 31,2009.)

             During our audit fieldwork, the Plan informed us that approximately $15,880,130 in
             health benefit refunds had not been returned to the FEHBP as of November 30, 2009.
             Based on a Plan memorandum (dated December 1, 2009), authorizing the transfer of
             $15,880,130 from the Plan's master account to the FEP investment account, 'The $15
             million amount is a function of credits (cash receipts) that have been processed
             through the Legacy and Diamond claims system, but have not yet been completely
             processed through the People Soft account receivable system. The current trigger for
             moving cash from the BCBSF Master Account to the FEP Investment Account is a
             production People Soft accounts receivable report called the FEP Claims Resolved
             Report. These transactions are not processing through the People Soft system on a
             timely basis. By moving the $15 millions to the investment account, the Plan will stop
             payment of Investment Income to the government, and recognize that these funds are
             to be returned to the Federal Employee Program. As credits are processed to
             resolution in the People Soft AIR, the Plan will net the credits against these funds in
             the Investment account ...." This deposit represented an estimate of funds due the
             FEHBP for unprocessed refunds as of November 30,2009. We verified that the Plan
             deposited $15,880,130 into the FEP investment account on December 4,2009.

             We reviewed the Plan's reconciliation process for identifYing and compiling the FEP
             refunds that had not been returned to the FEHBP as of November 30, 2009. As part of
             our review, we verified on a test basis that the FEP refunds with receipt dates of
             November 30th and prior on the Plan's aging schedule as of December 31, 2009 were
             accounted for in the Plan's reconciliation process. In total, the Plan identified
             $16,060,947 in unprocessed refunds as of November 30, 2009 with receipt dates from
             October 2007 through November 2009. We verified that the Plan returned these
             refunds, totaling $16,060,947, to the FEHBP through various LOCA adjustments from
             December 17, 2009 through October 29, 2010. However, since the Plan returned these
             refunds to the LOCA more than 60 days after receipt and after receiving our audit
             notification letter and standard audit request (dated August 3, 2009), we are
             questioning this amount ($16,060,947) as a monetary finding.7 Also, the Plan

6 Of these refund receipts, $1,930,631 were outstanding for more than 365 days; $3,387,224 were outstanding from
 121 to 365 days; $611,074 were outstanding from 91 to 120 days; and $712,421 were outstanding from 61 to 90 days.
7 Additionally, the Plan deposited the funds for these refunds into the FEP investment account after the due date of our
standard audit request (i.e., November 13,2009), and returned substantially all of these refunds (i.e., $14,608,699) to
the LOCA after the start date of our on-site audit (i.e., February 8, 2010).




                                                          14 

returned LII of $370,134 to the FEHBP calculated on these questioned refunds that
were deposited untimely into the FEP investment account. We reviewed and accepted
the Plan's LII calculation and verified the return of the LII to the FEHBP.

In total, we are questioning $17,928,896, consisting of$17,491,883 ($1,430,936 plus
$16,060,947) for health benefit refunds and $437,013 ($66,879 plus $370,134) for LII
on the questioned refunds that were deposited untimely into the FEP investment
account.

Association's Response:

The Association states, "The FEP Director's Office Control and Performance Review
audit in March of 2009 highlighted accounts receivable system inefficiencies. These
inefficiencies, which led to larger accounts receivable amounts, were anticipated to be
corrected with the implementation of the Plan's Standard Adjustment Process (SAP).
However, the SAP implementation was delayed due to the complexity of the system
change.

The Plan committed to correct the slow return of funds to the LOCA as part of the
FEPDO audit resolution and ultimately moved $15,880,196 to the FEP investment
account. The Plan agrees that $1,430,936 in refunds, representing multiple claims,
were not returned to the ... (LOCA) by July 31, 2009. The Plan agrees that an
estimated $15,880,130, representing multiple claims, were not returned to the LOCA
within 60 days of receipt; however, the Plan deposited the $15,880,130 to the FEP
investment account on December 4,2009, based on a good-faith estimate of receivable
at the time, in advance of reconciling the refunds for transfer to the LOCA. . .. In
addition, the Plan re-calculated the lost investment income amount on the $1,430,936 to
be $66,879. The Plan provided documentation, to support the return of the lost
investment income to the FEHBP. The Plan has calculated the lost investment income
on the applicable portion of the $15,880,130. The Plan provided documentation to
support the return of the lost investment income to the FEHBP.

The Plan also stated that the system and process changes that contributed significantly
to delays in reconciling refunds for return to the LOCA have been corrected with the
Plan's new standard adjustment process (SAP), implemented March 2010.

The Plan ... has taken (or will take) the following corrective actions regarding this
finding:

• 	 Internal Audit is in the process of conducting a review of the implementation of
    the Standard Adjustment Process to determine if the process is functioning as
    intended or if additional action needs to be taken.




                                     15 

• 	 The Plan advanced $4.6 million on October 29, 20 I 0 to ensure funds in an open
    cash status for FEP were returned to the FEP program on a timely basis; since that
    time, the Plan's reconciliations against those funds have resulted in adjustments
    reducing the amount of the advance to the LOCA to $2.6 million.
• 	 The Plan established a formal workgroup to address open cash matters. That
    group has since identified several different scenarios causing cash to remain open
    and is in the process of determining root causes. When root causes are identified,
    the group will recommend system and/or process fixes to be implemented to
    mitigate the identified issues.
• 	 An informal pre-SAP reconciliation workgroup is also working on correcting pre­
    SAP issues with the PeopleS oft Accounts Receivable system and reporting to
    facilitate the update of detail records; this is a joint project with FEP Accounting,
    FEP Operations and ORAR staff.

The Plan expects to have these actions completed by 3'd quarter 2011. The FEP
Director's Office will conduct a Control Performance Review at the Plan during 3,d
quarter 2011 and will validate completion of the Plan's actions at that time."

OIG Comments:

After reviewing the Association's response and additional documentation provided by
the Plan, We revised the questioned amount from the draft report to $17,928,896. Based
on the Association's response and the additional documentation provided by the Plan,
we determined that the Association and/or Plan agree with our revised questioned
amount. We verified that the Plan returned the questioned amount of$17,928,896 to
the FEHBP, consisting of$17,491,883 ($1,430,936 plus $16,060,947) for health benefit
refunds and $437,013 ($66,879 plus $370,134) for LII.

As part of our review, we also verified that the Plan made an adjustment (advance) of
$4.6 million to the LOCA on October 29, 2010. This adjustment amount represented
FEP cash receipts (aging refunds) of$4,583,623 as of September 30, 2010, which the
Plan had not yet processed through the accounts receivable system. Ofthese refund
receipts, $978,956 were outstanding for more than 365 days; $2,050,952 were
outstanding from 121 to 365 days; $225,573 were outstanding from 91 to 120 days;
$161,308 were outstanding from 61 to 90 days; $266,448 were outstanding from 31 to
60 days; and $900,386 were outstanding from 0 to 30 days as of September 30 th
(Note: Of this amount, approximately $1.5 million represented refunds with receipt
dates in November 2009 and prior, which are included in our questioned amount of
$16,060,947.)

Recommendation 7

Since we verified that the Plan returned $17,491,883 to the FEHBP for the questioned
health benefit refunds, no further action is required for this questioned amount.




                                     16 

   Recommendation 8

   Since we verified that the Plan returned $437,013 to the FEHBP for LII on the
   questioned health benefit refunds, no further action is required for this LII amount.

   Recommendation 9

   We recommend that the contracting officer have the Association ensure that the
   Plan's corrective actions are completed and verify that the Plan's procedures are
   effective for ensuring that FEP health benefit refunds and recoveries are returned to
   the FEHBP in a timely manner.

b. 	 Subrogation Recoveries                                                       $267,723

   The Plan had not returned 22 subrogation recoveries, totaling $249,233, to the FEHBP
   as of July 31,2009. Subsequent to this date, the Plan returned these questioned
   subrogation recoveries to the FEHBP, more than 60 days after receipt. Most of these
   recoveries were returned to the FEHBP in 2010 and/or more than one year after
   receipt. As a result of this finding, the Plan also returned LII of $18,490 to the FEHBP
   calculated on the subrogation recoveries that were deposited untimely into the FEP
   investment account.

   As previously stated under audit finding A2.a, the Plan is required to promptly return
   subrogation recoveries to the FEHBP with applicable LII.

   For the period January 1,2006 through July 31, 2009, there were 3,048 subrogation
   cases totaling $11,506,725 in recoveries. From this universe, we selected and
   reviewed a judgmental sample of 54 cases (representing 113 recovery entries),
   totaling $2,720,491 in recoveries, for the purpose of determining if the Plan promptly
   returned these recoveries to the FEHBP. Our sample included all subrogation cases
   with cumulative recoveries of $25,000 or more.

   The following summarizes the exceptions noted for the 113 recovery entries in our
   sample:

   • 	 In 72 instances, the Plan deposited subrogation recoveries of $1 ,000,656 into the
       FEP investment account in an untimely manner (i.e., from 2 to 692 days late). We
       verified that the Plan returned these recoveries to the LOCA. However, the Plan
       returned 22 of these recoveries, totaling $249,233, to the LOCA more than 60
       days after receipt and after receiving our audit notification letter and standard
       audit request (dated August 3, 2009). Therefore, we are continuing to question
       this amount of $249,233 as a monetary finding.




                                        17 

   • 	 As a result of our finding, the Plan also calculated and returned LII of $18,490 to
       the FEHBP. We reviewed and accepted the Plan's LII calculation and verified the
       return of the LII to the LOCA.

   In total, we are questioning $267,723, consisting of $249,233 for 22 subrogation
   recoveries and $18,490 for LII on recoveries deposited untimely into the FEP
   investment account.

   Association's Response:

   The Association agrees with this finding. The Association states, "the timeliness
   issue of returning subrogation recoveries had been corrected with the implementation
   of the SAP project. The FEP Director's Office's Control and Performance Review
   highlighted Accounts Receivable system inefficiencies that were expected to be
   corrected with the implementation of the SAP project ...."

   OIG Comments:

   Based on our review of the Association's response and additional documentation
   provided by the Plan, we revised the questioned amount from the draft report to
   $267,723. As part of our review, we verified that the Plan returned this questioned
   amount of $267,723 to the FEHBP, consisting of $249,233 for subrogation recoveries
   and $18,490 for LII.

   Recommendation 10

   Since we verified that the Plan returned $249,233 to the FEHBP for the questioned
   subrogation recoveries, no further action is required for this questioned amount.

   Recommendation 11

   Since we verified that the Plan returned $18,490 to the FEHBP for LII on subrogation
   recoveries deposited untimely into the FEP investment account, no further action is
   required for this LII amount.

c. 	 Hospital Bill Audit Recoveries                                              $119,366

   The Plan had not returned seven hospital bill audit recoveries, totaling $109,143, to
   the FEHBP as of July 31, 2009. Subsequent to this date, the Plan returned these
   questioned recoveries to the FEHBP, more than 60 days after receipt. In addition, the
   Plan deposited 19 hospital bill audit recoveries untimely into the FEP investment
   account. As a result of this finding, the Plan also returned LII of $1 0,223 to the
   FEHBP.




                                        18 

As previously stated under audit finding A2.a, the Plan is required to promptly return
hospital bill audit recoveries to the FEHBP with applicable LII.

For the period January 1,2006 through July 31, 2009, there were 5,774 hospital bill
audit recoveries totaling $4,260,021. From this universe, we selected and reviewed a
judgmental sample of 46 hospital bill audit recoveries, totaling $1,045,565, for the
purpose of determining if the Plan promptly returned these recoveries to the FEHBP.
Our sample included all hospital bill audit recoveries of $18,000 or more for 2006 and
2007 and $12,000 or more for 2008 and 2009.

The following summarizes the exceptions noted:

• 	 The Plan deposited seven hospital bill audit recoveries, totaling $109,143, into the
    FEP investment account in an untimely manner (i.e., from 3 to 310 days late). We
    verified that the Plan returned these recoveries to the LOeA. However, since the
    Plan returned these recoveries to the LOeA more than 60 days after receipt and
    after receiving our audit notification letter and standard audit request (dated
    August 3, 2009), we are continuing to question this amount as a monetary finding.
    Also, we calculated LII of $4,382 on these recoveries since the funds were
    deposited untimely into the FEP investment account. As a result of this finding,
    the Plan returned this LII amount to the FEHBP.

• 	 During the audit scope, the Plan deposited 19 hospital bill audit recoveries, totaling
    $348,212, into the FEP investment account in an untimely manner (i.e., from 204
    to 467 days late). Since we verified that the Plan returned these recoveries to the
    LoeA before receiving our audit notification letter and standard audit request, we
    did not question these recovery principal amounts as a monetary finding.
    However, we calculated LII of$5,841 on these recoveries since the funds were
    deposited untimely into the FEP investment account. As a result of this finding,
    the Plan returned this LII amount to the FEHBP.

In total, we are questioning $119,366, consisting of$109,143 for hospital bill audit
recoveries and $10,223 ($4,382 plus $5,841) for LII on recoveries deposited untimely
into the FEP investment account.

Association's Response:

The Association agrees with this finding.

OIG Comments:

We verified that the Plan returned the questioned amount of$119,366 to the FEHBP,
consisting of $1 09, 143 for hospital bill audit recoveries and $10,223 for LII.




                                     19 

   Recommendation 12

   Since we verified that the Plan returned $109,143 to the FEHBP for the questioned
   hospital bill audit recoveries, no further action is required for this questioned amount.

   Recommendation 13

   Since we verified that the Plan returned $10,223 to the FEHBP for LII on hospital bill
   audit recoveries deposited untimely into the FEP investment account, no further
   action is required for this LII amount.

d. 	 Fraud Recoveries                                                               $73,558

   The Plan had not deposited into the FEP investment account and/or returned to the
   LOCA 13 fraud recoveries, totaling $61,389, as of July 31, 2009. Also, the Plan
   deposited 40 fraud recoveries untimely into the FEP investment account. As a result
   of this finding, the Plan returned $73,558 to the FEHBP, consisting of$61,389 for
   fraud recoveries and $12,169 for LII on recoveries deposited untimely or not
   deposited into the FEP investment account.

   As previously stated under audit finding A2.a, the Plan is required to promptly return
   fraud recoveries to the FEHBP with applicable LII.

   Contract CS 1039, Part III, Section 3.8 states, "the Carrier will retain and make
   available all records applicable to a contract term that supports the annual statement
   of operations and the rate submission for that contract term ...."

   The Plan could not provide a complete universe of fraud recoveries for the period
   January 1,2006 through July 31, 2009. As a result, we used the BCBS Association's
   Fraud Information Management System (FIMS) report as a basis for our sample
   selection. The FIMS report included 108 possible fraud cases that were reported by
   the Plan to the Association during this period. However, only 20 of these fraud cases
   resulted in actual recoveries during the audit scope. We selected these 20 fraud cases,
   which included 53 recovery entries totaling $122,286, for the purpose of determining
   if the Plan promptly returned the recoveries to the FEHBP. Most of these fraud cases
   included multiple recoveries that were received on various dates.

   The following summarizes the exceptions noted for the 53 recovery entries:

   • 	 In 13 instances, the Plan had not deposited into the FEP investment account
       and/or returned to the LOCA fraud recoveries totaling $61,389. As a result of this
       finding, the Plan returned these questioned fraud recoveries to the FEHBP.




                                        20 

     Association's Response:

     The Plan agrees with this finding.

     OIG Comments:

     Based on our review of the Association's response and additional documentation
     provided by the Plan, we revised the questioned amount from the draft report to
     $73,558. As pan of our review, we verified that the Plan returned this questioned
     amount of $73,558 to the FEHBP, consisting of $61 ,389 for fraud recoveries and
     $12,169 for Lll.

     Recommendation 14

     Since we verified that the Plan returned $61,389 to the FEI-IBP for the questioned
     fraud recoverics, no further action is required for this questioned amOWlt.

     Recommendation 15

     Since we verified that the Plan returned $12,169 to the FEHBP for LII on fraud
     recoveries deposited untimely or not deposited into the FEP investment, no further
     action is required for this LIT amount.

••                                                                                 $29,107

     In one instance, the Plan had not rcturned quarterly drug rebates of$16,659 from the
     manufacturer o f _ to the FEHBP. Also, the Plan deposited 10 quarterly
     _           drug rebates untimely into the FEP investment account. As a result oflhis
     finding , the Plan returned $29,107 to the FEHBP, consisting 0[$16,659 for drug
     rebates and $12,448 for LII on rebates deposited untimely or not deposited into the
     FEP investment accowu.




                                          21 

As previously stated under audit finding A2.a, the Plan is required to promptly return
drug rebates to the FEHBP with applicable LII.

The Plan participates in a drug rebate program with the manufacturer of t h e _
drug. Rebates are received quarterly by the Plan and credited to the participating
groups. For the period January I, 2006 through July 3 J, 2009, there were 11 quarterly
drug rebates totaling $2,496,820. The Plan aJ10cated $338,382 of these quarterly drug
rehates 10 FEP. We selected and reviewed all of these rebates for the purpose of
detennining if the Plan properly allocated and promptly retW1led these rebates to the
FEHEI'.

The following summarizes the exceptions noted:

• 	 In one instance, the Plan had not returned a quarterly drug rebate of $ J 6,659 to the
    LOCA. This rebate was received by the Plan in February 2009. Since this rebate
    had not been deposited into the FEP investment account, we also calculated L1J of
    $770 on these funds. As a result of this finding, the Plan returned this questioned
    drug rebate and Ln amount to the FEHBP.

• 	 In 10 instances, the Plan returned quarterly drug rebates of $321,722 to the LOCA,
    but deposited these funds untimely into the FEP investment account (i .e., from 16
    to 535 days late). Therefore, we calculated Lll of$II,678 on these funds. As a
    result of this finding , the Plan returned this LII amount to the FEHBP.

In total , we arc questioning $29,107, consisting of S16,659 for drug rebates and
$12,448 ($770 plus $11,678) for Lli on drug rebates deposited untimely or not
deposited into the FEP investment account.

Association's Response:

The Plan agrees with this finding. The Association states that the Plan will create and
implement a corrective action plan to mitigate inefficiencies that have caused the
delays in returning funds to the LOCA.

OIG Comments:

Based on OUI review of the Association's response and additional documentation
provided by the Plan, we revised the questioned amount from the draft report to
$29, I 07. As part of our review. we verified that the Plan returned this questioned
amount of $29, 107 to the FEHBP, consisting of 516,659 for drug rebates and $12,448
in 1...11.




                                     22 

        Recommendation 16

        Since we verified that the Plan returned $16,659 to the FEHBP for the questioned
        drug rebate, no further action is required for this questioned amount.

        Recommendation 17

        Since we verified that the Plan returned $12,448 to the FEHBP for LII on drug rebates
        deposited untimely or not deposited into the FEP investment, no further action is
        required for this LII amount.

B. ADMINISTRATIVE EXPENSES

  1. Unallowable and/or Unallocable Expenses 	                                          $41,186

     The Plan charged unallowable and/or unallocable expenses of $41,186 to the FEHBP
     from 2006 through 2008.

     As previously cited from Contract CS 1039, costs charged to the FEHBP must be actual,
     allowable, allocable, and reasonable.

     48 CFR 31.201-4 states "A cost is allocable ifit is assignable or chargeable to one or
     more cost objectives on the basis of relative benefits received or other equitable
     relationship. Subject to the foregoing, a cost is allocable to a Government contract if it­
     (a) 	 Is incurred specifically for the contract;
     (b) 	 Benefits both the contract and other work, and can be distributed to them in
            reasonable proportion to the benefits received; or
     (c) 	 Is necessary to the overall operation of the business, although a direct relationship
            to any particular cost objective cannot be shown."

     For the period 2006 through 2008, the Plan allocated administrative expenses of
     $222,134,205 to the FEHBP from 70 natural accounts and 529 cost centers. From this
     universe, we selected a judgmental sample of 22 natural accounts to review, which totaled
     $73,709,735 in expenses allocated to the FEHBP. We also selected a judgmental sample
     of 46 cost centers to review, which totaled $67,440,926 in expenses allocated to the
     FEHBP. We selected the natural accounts and cost centers based on high dollar amounts,
     our nomenclature review, and significant dollar amount fluctuations from year to year.
     From these cost centers and natural accounts, we also selected and reviewed a judgmental
     sample of 70 general ledger expense transactions. We reviewed the expenses from these
     natural accounts and cost centers for allowability, allocability, and reasonableness.




                                              23 

   Based on our review, we determined that the Plan charged the following expenses to the
   FEHBP that were expressly unallowable and/or did not benefit the FEHBP:

   • 	 The Plan charged $39,724 to the FEHBP for unallocable legal expenses.
   • 	 The Plan charged $1,462 to the FEHBP for alcohol expenses incurred during annual
       conferences for professional development of hospital bill auditors and Special
       Investigation Unit personnel from 2006 through 2008. In regards to alcoholic
       beverages charged to the FEHBP, 48 CFR 31.205-51 states, "Costs of alcoholic
       beverages are unallowable."

   In total, the Plan charged the FEHBP $41,186 for these unallowable and/or unallocable
   expenses from 2006 through 2008.

   Association's Response:

   The Association agrees with this finding. The Association states that the Plan submitted
   prior period adjustments on June 21, 2010 for these questioned charges.

   Recommendation 18

   We recommend that the contracting officer disallow $41,186 for unallowable and/or
   unallocable charges from 2006 through 2008, and verifY that these funds were returned to
   the FEHBP.

2. 	 Prior Period Adjustments                                                              $5,572

   The Plan had not credited the FEHBP $4,816 for two prior period adjustments reported
   on the 2006 Annual Accounting Statement. As a result of this finding, the Plan returned
   $5,572 to the FEHBP, consisting of$4,816 for the questioned prior period adjustments
   and $756 for LII on these adjustments.

   48 CFR 31.201-5 states, "The applicable portion of any ... credit relating to any
   allowable cost and received by or accruing to the contractor shall be credited to the
   Government either as a cost reduction or by cash refund."

   During the audit scope, there were five prior period adjustments totaling $892,678 in net
   credits. These adjustments were reported on the 2006 and 2007 Annual Accounting
   Statements. We selected and reviewed all of these prior period adjustments for the
   purpose of determining if the credit adjustments were properly returned to the FEHBP
   and if the additional cost adjustments were properly charged to the FEHBP. We
   identified two prior period credit adjustments, totaling $4,816 that had been originally
   filed with the FEP Director's Office in December 2006, but had not been processed and
   returned to the FEHBP.




                                            24 

   As a result of this finding, the Plan returned these questioned prior period adjustments of
   $4,816 to the FEHBP plus applicable LII of$756. We reviewed and accepted the Plan's
   LII calculation for this finding.

   Association's Response:

   The Association agrees with this finding. The Association states that the Plan returned
   the funds for the prior period adjustments to the FEHBP on February 12,2010. The Plan
   also returned LIT of$756 to the FEHBP on March 18,2010.

   OIG Comments:

   We verified that the questioned prior period adjustments of $4,816 and LIT of $756 were
   returned to the FEHBP.

   Recommendation 19

   Since we verified that the Plan returned $4,816 to the FEHBP for the prior period
   adjustments, no further action is required for this questioned amount.

   Recommendation 20

   Since we verified that the Plan returned $756 to the FEHBP for LIT on the questioned
   prior period adjustments, no further action is required for this LIT amount.

3, Pension Costs                                                                   ($446,149)

   The Plan incorrectly calculated pension costs from 2006 through 2008, resulting in net
   undercharges of $446, 149 to the FEHBP.

   As previously cited from Contract CS 1039, costs charged to the FEHBP must be actual,
   allowable, allocable, and reasonable.

   48 CFR 31.205-6(j)(2) states, "The cost of all defined-benefit pension plans shall be
   measured, allocated, and accounted for in compliance with the provisions of 48 CFR
   9904.412, Cost accounting standard for composition and measurement of pension cost,
   and 48 CFR 9904.413, Adjustment and allocation of pension cost. The costs of all
   defined-contribution pension plans shall be measured, allocated, and accounted for in
   accordance with the provisions of 48 CFR 9904.412 and 48 CFR 9904.413. Pension costs
   are allowable subject to the referenced standards and the cost limitations and exclusions
   set forth in paragraph (j)(2)(i) and in paragraphs (j)(3) through (8) of this subsection."

   48 CFR 31.205-6(j)(3)(i)(A) states that "pension costs assigned to the current accounting
   period, but not funded during it, shall not be allowable in subsequent years (except that a
   payment made to a fund by the time set for filing the Federal income tax return or any




                                            25
extension thereof is considered to have been made during such taxable year)." Also, 48
CFR 31.205-6(j)(3)(ii) states, "Any amount funded in excess of the pension cost assigned
to a cost accounting period is not allowable and shall be accounted for as set forth at 48
CFR 9904.412-50(a)(4), and shall be allowable in the future period to which it is
assigned, to the extent it is allocable, reasonable, and not otherwise unallowable."

The Plan has a defined benefit pension plan where an employer commits to paying
employees a specific benefit for life beginning at their retirement. The amount of the
benefit is known in advance and is usually based on factors such as age, earnings, and
years of service. There is a maximum retirement benefit permitted under a defined
benefit plan. Defined benefit plans do not have contribution limits.

Our review of pension costs disclosed that for 2006 and 2007 the Plan did not
consistently apply the same allocation percentage used for pension costs to the pension
administration costs. As a result, we determined that FEP's pension costs were
overstated by $8,791 for 2006 and $1,585 for 2007.

For 2008, the Plan did not calculate pension costs based on the lesser of the funded or
CAS determined amount. The Plan's initial calculation was based on a FAS determined
one-time settlement cost of $24,460,732. However, the Plan should have used the lower
ofthe funded or CAS determined amount. Although there was no funding in 2008, the
Plan then elected to apply all of the excess funding from prior years in the amount of
$33,081,697 to the calculation. Therefore, we compared the revised funded amount of
$33,081,697 to the CAS determined amount of $47,768,674. This allowed the Plan to
allocate a share ofthe additional amount of $8,620,965 ($33,081,697 minus $24,460,732)
to FEP. As a result, based on our calculation, we determined that FEP's pension costs
were understated by $456,525 for 2008.

In total, FEP's pension costs were overstated by $10,376 for 2006 and 2007 and
understated by $456,525 for 2008, resulting in a net undercharge of $446, 149 to the
FEHBP for pension costs from 2006 through 2008.

Association's Response:

The Association agrees with this finding. The Association states that the Plan submitted
prior period adjustments for this finding, totaling a net credit of $446, 149, on
September 13,2010.

Recommendation 21

We recommend that the contracting officer disallow pension cost overcharges of$10,376
for 2006 and 2007.




                                        26 

     Recommendation 22

     We recommend that the contracting officer allow the Plan to charge the FEHBP an
     additional $456,525 for pension costs for 2008.

C. CASH MANAGEMENT

  1. Excess Working Capital                                                       $2,718,548

     The Plan did not correctly calculate the working capital (WC) deposit. At the end of the
     audit scope (as of July 31,2009), the Plan held a WC deposit of$2,718,548 over the
     amount needed to meet the Plan's daily cash needs for FEHBP claim payments.

     OPM's "Letter of Credit System Guidelines" (LOCS Guidelines), dated May 2009, states:
     "Carriers should maintain a working capital balance equivalent to an average of 2 days of
     paid claims. The working capital fund should be established using federal funds.
     Carriers are required to monitor their working capital fund on a monthly basis and adjust
     if necessary on a quarterly basis. The interest earned on the working capital funds must
     be credited to the FEHBP at least on a monthly basis. The working capital is not required
     but strongly recommended." Also, based on the LOCS Guidelines, the Carrier's WC
     calculation must exclude electronic fund transfers.

     In addition, based on the regulations governing the financing of Federal programs by the
     letter of credit method as established in 31 CFR 205 (Treasury Department Circular
     No.10750), electronic fund transfers should not be included in the WC calculation. These
     instructions are established under the provisions of Treasury Department Circular No.
     1083 (Regulations Governing the Utilization of the U.S. TFCS), 5 CFR Part 890, and 48
     CFR Chapter 16.

     The Plan reviewed and/or adjusted the WC deposit amount on several occasions during
     the period January 2006 through July 2009. During this period, the Plan's last WC
     adjustment was made on July 30, 2009 to increase its WC balance to $8,188,437. When
     reviewing the Plan's WC calculation, we determined that the Plan inappropriately
     included electronic fund transfers in the calculation.

     To determine if the Plan maintained an adequate WC deposit, we recalculated what the
     Plan's WC balance should have been and determined that, as of July 31,2009, the Plan
     should have only maintained a WC balance of $5,469,889. Our calculation excluded the
     electronic fund transfers. Therefore, at the end of the audit scope, the Plan held a WC
     balance with an excess amount of$2,718,548 ($8,188,437 minus $5,469,889) over the
     amount actually needed to meet the Plan's daily cash needs for FEHBP claim payments.




                                            27 

Association's Response:

The Association disagrees with this finding. The Association states that "the excess
working capital relates entirely to a one day advance that was approved by the FEP
Director's office to prevent overdraft charges to the FEP for inadequate funding and to
reduce the costs associated with estimates related to EFTs to be drawn. Approval for the
one day advance was provided in writing from the FEP Director's Office prior to the
issuance of the new Carrier Letter rule.

The Plan did increase the EFT amount in October 2009 by $107,756.50, but, based on
new information about the Carrier Letter, has submitted a Special Plan Invoice on
September 13,2010 to reverse this transaction.

In addition, the Plan and the FEP Director's Office will work with the Contracting Officer
to approve an exception until the Plan can develop and implement a solution that will not
incur more costs to the Program, either in overdraft fees or additional project costs, to
provide a more timely report regarding Electronic Funds Transfers processed to be used
in the daily LOCA drawdown."

OIG Comments:

The regulations clearly state that EFT's should not be included in the WC calculation.
Based on our auditing experience, most, if not all, of the other BCBS plans make some
EFT payments to providers, but exclude these payments from their WC calculations. We
have also noted that other BCBS plans have procedures to adequately account for EFT's
in the LOCA drawdown process. The Plan should develop and implement procedures to
better account for EFT's in the LOCA drawdown process. As a suggestion, the Plan and
FEP Director's Office should consider soliciting other BCBS plans to benchmark "best
practices" to account for EFT's in the LOCA drawdown process.

We will continue to question $2,718,548 since this was the excess amount held by the
Plan as of July 31, 2009. We determined this excess amount ($8,188,437 minus
$5,469,889) by subtracting our WC calculated amount, which is based on the LOCS
Guidelines and excluded EFT's, from the Plan's WC amount as of July 31,2009, which
included EFT's in the calculation.

Recommendation 23

We recommend that the contracting officer direct the Plan to credit the FEHBP
$2,718,548 for the excess WC funds.




                                       28 

   Recommendation 24

   We recommend that the contracting officer instruct the Plan to calculate the WC amount
   in accordance with the LOCS Guidelines. Also, the Plan should develop and implement
   procedures to better account for EFT's in the LOCA drawdown process.

2. Interest Income                                                               Procedural

   The Plan did not credit the FEHBP in a timely manner for interest income earned on
   funds deposited into the FEP investment account. This is a procedural finding.

   48 CFR 1652.215-71(a) states, "The Carrier shall invest and reinvest all FEHB funds on
   hand that are in excess of the funds needed to promptly discharge the obligations incurred
   under this contract. ..." 48 CFR 1652.215-71(b) states, "All investment income earned
   on FEHB funds shall be credited to the Special Reserve on behalf of the FEHBP."

   Based on the LOCS Guidelines, interest earned on FEHBP funds must be credited to the
   FEHBP at least on a monthly basis by adjusting the LOCA, and used by the Carrier to pay
   only FEHBP expenses.

   For the period January 1,2006 through July 31,2009, the Plan earned interest income of
   $977,509 on the funds in the FEP investment account. However, we noted several
   instances where the Plan did not credit the interest earned to the FEHBP in a timely
   manner. For example, the Plan earned interest income of $36,842 on funds in the FEP
   investment account during November 2007, but did not credit this interest income amount
   to the LOCA until October 2008 (approximately 10 'is months later).

   Association's Response:

   The Association agrees with this finding. The Plan will work with the FEP Director's
   Office to improve the timely approval of special plan invoices submitted for the
   movement of the investment income to the LOCA.

   Recommendation 25

   We recommend that the contracting officer have the Association verifY that the Plan has
   implemented procedures to ensure interest income earned on FEHBP funds is credited to
   the LOCA in a timely manner.




                                           29 

D. LOST INVESTMENT INCOME ON AUDIT FINDINGS                                                   $4,633 


  As a result of the audit findings presented in this report, the FEHBP is due LII of$4,633 from
  January 1, 2007 through June 30, 2010.

  FAR 52.232-17(a) states, "all amounts that become payable by the Contractor ... shall bear
  simple interest from the date due ... The interest rate shall be the interest rate established by
  the Secretary of the Treasury as provided in Section 611 of the Contract Disputes Act of 1978
  (Public Law 95-563), which is applicable to the period in which the amount becomes due, as
  provided in paragraph (e) of this clause, and then at the rate applicable for each six-month
  period as fixed by the Secretary until the amount is paid."

  We computed investment income that would have been earned using the semiannual rates
  specified by the Secretary of the Treasury. Our computations show that the FEHBP is due
  LII of$4,633 from January 1,2007 through June 30, 2010 on questioned costs for contract
  years 2006 through 2008 (see Schedule C).

  Association's Response:

  The draft audit report did not include an audit finding for LII. Therefore, the Association did
  not address this item in its reply.

  OIG Comments:

  According to the Association's draft report response, the Plan submitted prior period
  adjustments to the Association on June 21 st and September 13 th of2010 for the "Unallowable
  and/or Unallocable Expenses" (B 1) and "Pension Costs" (B3) audit findings, respectively.
  These audit findings are subject to our LII calculation in Schedule C. Since the Plan
  submitted prior period adjustments on June 21" and September 13 th for these audit findings,
  we only calculated LII through June 30, 2010.

  The Plan also calculated LII on the audit finding for "Prior Period Adjustments" (B2) and
  returned this LII amount to the FEHBP. Therefore, this audit finding is not subject to our LII
  calculation in Schedule C.

  Recommendation 26

  We recommend that the contracting officer direct the Plan to credit $4,633 (plus interest
  accruing after June 30, 2010) to the Special Reserve for LII on audit findings.




                                               30 

              IV. MA.JOR CONTRlBUTORS TO THIS REPORT


Experience·Rated Audits Group

                 Auditor-In-Charge

              Auditor

             Auditor

              Auditor


                   Chief

                Senior Team Leader




                                     31 

                                                                                               SCHEDULE A
                                         V. SCHEDULES

                              BLUECROSS BLUE SHIELD OF FLORIDA
                                   JACKSONVILLE, FLORIDA

                                       CONTRACT CHARGES


CONTRACT CHARGES                               2006             2007             2008           TOTAL


A. HEALTH BENEFIT CHARGES

  PLAN CODE 90                               $462,177 ,205    $533,130,414     $583,202,582    $1,578,510,201
  MISCELLANEOUS PAYMENTS AND CREDITS            2,499,306        1,407,218        4,072,832         7,979,356

  PLAN CODE 590                               500,342,054      550,144,957      565,791,981     1,616,278,992
  MISCELLANEOUS PAYMENTS AND CREDITS
                                                        °                °                °                    °
  TOTAL                                  I   $965,018,565    $1,084,682,589   $1,153,067,395
                                                                                     .
                                                                                               $3,202,768,549

B. ADMINISTRATIVE EXPENSES

 PLAN CODE 90                                 $58,151,786      $61,596,632      $61,730,415      $181,478,833 

 PRIOR PERIOD ADJUSTMENTS                          (4,816)        (887,862)                          (892,678) 

                                                                                          °
  TOTAL                                  I    $58,146,970      $60,708,770
                                                                              ..$61,730,415
                                                                                  ..             $180,586,155 

                                                                                                  .

 TOTAL CONTRACT CHARGES                  I $1,023,165,535    $1,145,391,359   $1,214,797,810   $3,383,354,704
                                                                                                           .
                                                                                 .
                                                                                                                                                                                                 SCJn:DUU: B
                                                                         BLUCROS BLUESHIHD OF FLORIDA
                                                                             JACJ(SONVILLF:, FLORIO,..

                                                                                 QU EST IONED CHARGES

                                                                                                                                                            ,~.
AUDIT FINDINGS                                                                     2006                2007                     '008                                             2010             TOTAL

A. Hf;ALTH I:U::NEF'IT CHARGt;S

      1. Claim I'aymenls
           ,.In,lat;cnl Fuili/), Claims - (}uplkate or OnrlMPIJ;ng                   $60,316            SBl.660                   S8(l,570                   S212,812                      SO         S645,3~
             Dalts 01 Sfn:icf
          b. S~-sl.m review                                                                  0                (686)                   1<),491                   18,6110                     0           37,485

           Total Claim Payments                                                      S60316             SBO 974                  $ 100061                    $291492                       SO        $68'      J

      ,.   MiscellanC{lus l'lI)'ments a nd C~dil$"
           a. I""dlll Benefil Kerund~                                                $57,096                S4J 6                SIlO6,2~1                SI7,065,073                      SO      517,928,896
           b. Subrol:alion KecoHries                                                       0                 12.'                 140,707                     126,893                       0          267,123
           c. Ilo~pitalllil! Audit KtcGnrits
           d. Fraod Rern'­ erin
           •              Ilrug Rebat ...
                                                                                          318
                                                                                      57,129
                                                                                           0
                                                                                                             7"
                                                                                                          15,J21
                                                                                                           7,174
                                                                                                                                   21.54to

                                                                                                                                       4.BS
                                                                                                                                            .                  96,741
                                                                                                                                                                1,066
                                                                                                                                                               17,7,)5
                                                                                                                                                                                            0
                                                                                                                                                                                            0
                                                                                                                                                                                            0
                                                                                                                                                                                                       119,3(>6
                                                                                                                                                                                                        7],5~

                                                                                                                                                                                                        29,107

           1'nul Miscellaneous hymenls lind Credits                                 5114.543             S23,8 16                $912,723                 S17,307,568                      SO      5111.418,650

      TOTAL IlEALTil IIF,NfFlT CHARGES                                              5174 859           S!s.t,790               $ 1,012,784                517,5'" 060                      SO      SI9 10] 493

B. AIlMISISTRATIVE EXPENSES


      ,.
      1. Unallowabl~ andfor Unallocahle
         Prior htiod Adjllslm~nt~**·
                                             E1IJen~es"                                  5521
                                                                                        MI6
                                                                                                             SiS2
                                                                                                                0
                                                                                                                                  $39.9 13                           SO
                                                                                                                                                                      0
                                                                                                                                                                                           SO
                                                                                                                                                                                          75<\
                                                                                                                                                                                                       $4t,186
                                                                                                                                                                                                         5,572
      J. Pen sion Co~ts··                                                               8,791               1,585                (456.525)                            0                     0         (446.149)

      TOTALAIlMlNISTRATIVf:                                                          S14,1l1f             S2,JJ7                 $416,61l                            SO                              (S.l9'~~l91


C. CASU         MANAGF. ME J~T
                                       I':XI'ENS~~S

                                                                                                                                                                                         ""
      ,.
      I.   f.u~s:> Working Capital
           Interest ln~omt (I'rocedural)                                                   "0
                                                                                                                 SO
                                                                                                                  0
                                                                                                                                            SO

                                                                                                                                             "
                                                                                                                                                           S2.718,548
                                                                                                                                                                    0                      '""      S2.718.548
                                                                                                                                                                                                             0

      TOTAL CASH MANAt;EMENT                                                               $0                    SO                         SO             S2.718.548                      SO       5:2,718.548


". LOST INVESTMt;Nl'lro;COME ON AUDIT                    F1NJ)I J~ GS                      $0                 $51l                      $576                    $2.707                   5838           $4.633

TOTAL QUESTIONED CHARGES                                                            5:188 987          $25763\1                  $656 74S                 $20,320315                $1594          5:21.425.283
... Tb~ "~d;t findillg> fur m"",elta~"')11$ p,,~' mcnts and crcdi~s in dulk IM~ inl~'~,"~nt i""ome (1.11 ). No   Kd"il;"')~1   1-11   j, ~ jlJlJ;,'abl~   rnr Ibcsc audit findin, .. 

    Onl,' the a"OIinislra';'·~ c.,,~n'. o.er<har~fS by yu < ar. ,ubj.clIO 1.11 fur Ibi.< aud il find in!:. 

••• This audit find;n!: indudr' UI clSi5~. ]1(0 add itional 1.11 is 'Illlikabic for tlti' ~u,Jit liudio!!. 

                                                                                                                         SCHEDULEC
                                                   BLUECROSS BLUE SHIELD OF FLORIDA
                                                        JACKSONVILLE, FLORIDA

                                                 LOST INVESTMENT INCOME CALCULATION

LOST INVESTMENT INCOME                                          2006        2007       2008      2009        2010           TOTAL


A. QUESTIONED CHARGES (Subject to Lost Investment Income)

   ADMINISTRATIVE EXPENSES                                  I    $9,312      $2,337    $39,913          $0          $0       $51,562
                                                                                                                               .....

B. LOST INVESTMENT INCOME CALCULATION

   a. Prior Years Total Qnestioned (Principal)                         $0    $9,312     $2,337   $39,913          $0
   b. Cumnlative Total                                                 Q           Q     9.312    11.649      51,562
   c. Total                                                            $0    $9,312    $11,649   $51,562     $51,562

   d. Treasury Rate: January 1 - June 30                         5.125%      5.250%     4.750%    5.625%      3.250%

   e. Interest (d * c)                                                 $0      $244       $277    $1,450        $838          $2,809

   f. Treasury Rate: July 1 - December 31                        5.750%      5.750%     5.125%    4.875%

   g. Interest (f * c)                                                 $0      $268       $299    $1,257                      $1,824

  Total Interest By Year (e + g)                            I          $0      $512       $576    $2,707        $838          $4,633
                                                                                                    APPENDIX A 





November 12. 2010                                                 BlueCross llIueShield
                                                                  Association
Mr.                        Group Chief                            An~s;;ol'i;tlion   of Indl'pl'J1d~mt
                         Group                                    Bllu~   Cross mnl Blue Shield Plm."
   I  of the Inspector General                                    Fl',kmi Emp loyee Program
U.S. Office of Personnel Management                               1310 G Street. N.W.
1900 E Street. Room 6400                                          Was hington , D.C. 20005
                                                                  202 ,941.1000
Washington. DC 20415-1100                                         Fax 201.942. 11 25



Reference:                   OPM DRAFT AUDIT REPORT RESPONSE
                             BlueCross BlueShield of Florida
                             Audit Report Number 1A-10-41-10-012
                             (Dated August 13, 2010 and Received August 13, 2010)

Dear

This is our response to the above referenced U.S. Office of Personne l Management
(OPM) Draft Audit Report covering the Federal Employees' Health Benefits Program
(FEHBP) concerning BlueCrass BlueShield of Florida. Our comments concerning the
findings in the report are as follows :

A. HEALTH BENEFIT CHARGES

1) Claim Payment Errors

      a) Inpatient Facility Claims-Duplicate Dates of Service             $645,358

         The Plan agrees that questioned claims cost of $645,358 may have been paid in
         error; however, the DIG auditors sited the entire amount of the claims as
         overpayments when there are FEP liabilities to pay for those days that were not
         overlapping days. The exact amount of the overpayments cannot be
         determined until the providers submit corrected billings , The Plan has initiated
         recoveries where applicable .

         Currently, FEPExpress has an edit that is designed to defer inpatient claims with
         overlapping dates of services when the services are performed by the same
         provider. A request to enhance this edit to defer inpatient claims when the dates
         of service overlap and the services were provided by different providers has been
         submitted . Due to the large number of 2011 benefit changes , this edit
         modification will not be implemented until 2011. In addition , the FEP Director's
         Office has expanded its System-wide Claims Review Process to now include
Mr.

Page 2 of 7

        inpatient admissions with overlapping dates of services. This listing was
        implemented into the review process as of the 2nd Quarter 2010.

        Accordingly, to the extent that errors did occur, the payments are good faith
        erroneous benefits payments and fall within the context of CS 1039,
        Section 2.3(g). Any benefit payments the Plan is unable to recover are allowable
        charges to the Program. In addition , as good faith payments, the Plan continues
        to initiate recovery in a timely manner for confirmed overpayments. Because
        these are good faith erroneous payments, they are not subject to lost investment
        income.


      b) Deleted by the Office of the Inspector General- Not Relevant to the Final
         Report
Mr.

Page 3 of 7


        Deleted by the Office of the Inspector General - Not Relevant to the Final
         Report




      c) 	System Review                                                $37,485
        The Plan agrees with the entire amount of this finding . These claim payments
        were caused by processor manual errors and a processing exception noted in
        FEPExpress claims system prior to the start of the audit. These payment
        exceptions caused both over and underpayments. All underpayments have been
        issued to the providers and/or members. Recoveries have been initiated on the
        overpayments.

        The Plan has taken the following actions to minimize these types of errors in the
        future :

        • 	 Conducted refresher training in those areas impacted by the manual payment
            errors such as the requirements for the following :

            ~ 	 completingproper research for deferral resolution prior to submitting the
               override codes ;

           :r 	 use of the correct procedures for manual pricing of claims ; and
            ~ 	 proper   claim coding for the mother and baby during a maternity admission.

        • 	 In addition, Plan staff re-enforced the requirements for manual pricing of
            claims to include the proper usage of the non-par relief provision in the FEP
            Contract.

        The Catastrophic Indicator issue with FEPExpress that caused both over and
        underpayments was corrected during the first quarter 2010. Periodic monitoring
        of the system has not identified any other exceptions with this indicator since the
        correction was implemented.

        Accordingly, to the extent that errors did occur, the payments are good faith
        erroneous benefits payments and fall within the context of CS 1039,
        Section 2.3(g). Any benefit payments the Plan is unable to recover are allowable
        charges to the Program. In addition, as good faith payments, the Plan continues
        to initiate recovery in a timely manner for confirmed overpayments. Because
Mr.

Page 4 of 7

      these are good faith erroneous payments, they are not subject to lost investment
      income.


B. 	MISCELLANEOUS PAYMENTS AND CREDITS
1. 	 Deleted by the Office of the Inspector General- Superseded by the BlueCross
     BlueShield Association's Revised Response for Health Benefit Refunds (See
     APPENDIX B)
Mr.

Page 5 of 7




2. Subrogation Recoveries                                                $267,599

      The Plan agrees that $267,599 in subrogation recoveries ($249,233 in recoveries
      and $18,366 in lost investment income) were not returned to the Program. The Plan
      stated that the timeliness issue of returning subrogation recoveries had been
      corrected with the implementation of the SAP project. The FEP Director's Office's
      Control and Performance Review highlighted Accounts Receivable system
      inefficiencies that were expected to be corrected with the implementation of the SAP
      project; however, the project was delayed. The OIG confirmed the return of
      $246,675. The Plan's recalculation of lost investment income found that amount to
      be $18,490. The Plan submitted documentation to support the return of the
      remaining $2,558 for subrogation recoveries (Recommendation 13), as well as
      $18,490 for the Lost Investment Income associated with refunds that were deposited
      untimely (Recommendation 14), to the FEHBP.

3. Hospital Bill Audit Recoveries                                        $119,366

      The Plan agrees that $119,365 in hospital bill audit recoveries ($109,143 in
      recoveries and $10,223 in lost investment income) were not returned to the
      Program . The OIG confirmed the return of $109,143 in recoveries and 55,463 in lost
      investment income. The Plan submitted documentation to support the return of the
      remaining $4,760 in lost investment income (Recommendation 16), to the FEHBP.

4. Fraud Recoveries                                                       $73,485

      The Plan agrees that $73,485 in fraud recoveries ($61,389 in recoveries and
      $12,096 in lost investment income) were not returned to the Program. The Plan's
      recalculation of lost investment income found that amount to be $12,169 . The Plan
      submitted documentation to support the return of $61,389 (Recommendation 17)
      and $12,169 in lost investment income (Recommendation 18), to the FEHBP .

5.                                                                          $29,235

      The Plan agrees that $20,235 in _             drug rebates ($16,659 in rebates and
      $12,576 in lost investment income) were not returned 0 the Program. The OIG
      verified the return of $16 ,659 in rebates received. The Plan's recalculation of lost
      investment income found that amount to be $12,448 . The Plan submitted
      documentation to support the return of $12,448 in lost investment income
      (Recommendation 20), to the FEHBP. Also, the Plan will create and implement a
Mr. John A. Hirschmann
November 12, 2010
Page 6 of 7

   corrective action plan to mitigate inefficiencies that have caused the delays in the
   return of the funds to the LOC account.

C. ADMINISTRATIVE EXPENSES

1. 	 Deleted by the Office of the Inspector General - Not Relevant to the Final
     Report




2. 	 Unallowable and/or Unallowable Expenses                             41.186

   The Plan agreed with this finding; however, the Plan requested that the wording be
   changed to reflect that the annual conferences were for Professional Development
   of Hospital Bill auditors and Special Investigation Unit personnel and was not limited
   to leadership. The Plan submitted Prior Period Adjustments, on June 21, 2010, in
   the amount of $41,186 (Recommendation 22) for the overcharge.

3. 	 Prior Period Adjustments                                             $4,816

   The Plan agreed with this finding and returned funds to the FEHBP on
   February 12, 2010. Lost Investment Income, totaling $756 was returned on
   March 18, 2010 (Recommendation 23).

4. 	 Pension Costs                                                     ($446,149)

   The Plan agreed with this finding and submitted Prior Period Adjustments, totaling a
   credit of $446,149, on September 13, 2010 (Recommendation 24).


D. 	 CASH MANAGEMENT

1. 	 Interest Income                                                   Procedural

   The Plan agreed with this finding. In addition, the Plan stated that it would work with
   the FEP Director's Office staff to improve the timely approval of Special Plan
   Invoices and Prior Period Adjustments submitted for the movement of the
   Investment Income to the LOCA (Recommendation 25).
Mr.

Page 7 of 7

2. Working Capital                                                     $2,718,548

      The Plan disagrees with th is finding. The Plan stated that the excess working capital
      relates entirely to a one day advance that was approved by the FEP Director's office
      to prevent overdraft charges to the FEP for inadequate funding and to reduce the
      costs associated with estimates re lated to EFTs to be drawn. Approval for the one
      day advance was provided in writing from the FEP Director's Office prior to the
      issuance of the new Carrier Letter rule.

      The Plan did increase the EFT amount in October 2009 by $107,756.50 , but, based
      on new information about the Carrier Letter, has submitted a Special Plan Invoice on
      September 13, 2010 to reverse this transaction .

      In addition, the Plan and the FEP Director's Office will work with the Contracting
      Officer to approve an exception until the Plan can develop and implement a so lution
      that will not incur more costs to the Program, either in overd raft fees or additional
      project costs , .to provide a more timely report regarding Electronic Funds Transfers
      processed to be used in the daily LOCA drawdown.

We appreciate the opportunity to provide our response to this Draft Audit Report and
request that our com ments be included in their entirety as n amendment to the Final
Audit Report.




              I
Program Integrity

rcm/fr
                                                                                                           AI'PEN ()IX B 





March 18, 2011                                                      RlueC ross BlueShield
                                                                    Association
Mr. 	                         Group Chief                           An .\..~ .... )(-Ilttllll' nfhl(lep!:'"d,'nl
        I                Group                                      IillIt> C"[l!;S utl(l Bille Shit'lt! Plum;.
   I of the Inspector General                                       Federal Employee Program
U.S. Office of Personnel Management                                  1310 G Street. N. W.
1900 E Street, Room 6400 	                                           \Vash i ~ b'1:on.   D.C . 20005
                                                                     202.942.]000
Washington, DC 20415-1100                                            Fax 202.9 42.1 115

Reference: 	                    OPM DRAFT AUDIT REPORT
                                BlueCross BlueShield of Florida
                                Audi1 Report Number 1A-10-41-10-012

D e a r M r . _:
Attached is the Plan 's revised response to the health benefit refund finding .

   B_ MISCELLANEOUS PAYMENTS AND CREDITS

            1)    Health Benefit Refunds 	                                                $17,374,998
            The amount of $17,374 ,998 includes $17 ,311 ,066 in refunds and $63,932 in lost
            investment income. The FEP Director's Office Control and Performance Review
            audit in March of 2009 highlighted accounts receivab le system inefficiencies.
            These inefficiencies, which led to larger accounts receivable amounts . were
            anticipated to be co rrected with the implementation of the Plan 's Standard
            Adjustment Process (SAP ). However, the SAP implementation was delayed due
            to the complexity of the system change.

            The Plan committed to correct the slow return of funds to the LOCA as part of the
            FEPDO audit resolution and ultimately moved $15,880. 196 to the FEP
            investment account. The Plan agrees that S1 ,430.936 in refunds. representing
            multiple claims. were not returned to the FEP Letter of Credit Account (LOCA) by
            July 31, 2009 . The Plan agrees that an estimated $15 ,880,130, representing
            multiple claims, were not returned to the LOCA withi n 60 days of receipt;
            however, the Plan deposited the $15 ,880,130 to the FEP investment account on
            December 4 , 2009, based on a good-faith estimate of receivable at the time, in
            advance of reconciling the refunds for transfer to the LOCA. The OIG verified
            that $11,449,812 in refunds had been returned to the FEHBP. The Plan provided
            documentation , to the FEP Director's Office that su pported the return of the
            remaining $5,861 ,254 ($17 ,311 ,066 - $11,449,812) to the FEHBP. In add ition,
            the Plan re-calculated the lost investment income amount on the $1 ,430 ,936 to
            be $66 ,879. The Plan provided documentation , to support the return of the lost
            investment income to the FEHBP. The Plan has calculated the last investment
            income on the applicable portion of the $15,880 ,130.The Plan provided
            documentation, to support the return of the lost investment income to the
            FEHBP.
Mr.

Page 2 of 2

      The Plan also stated that the system and process changes that contributed
      significantly to delays in reconci ling refunds for return to the LOCA have been
      corrected with the Plan's new standard adjustment process (SAP), implemented
      March 2010.

      The Plan is has taken (or will take) the fo llowing corrective actions regarding this
      finding:

      • 	 Internal Audit is in the process of conducting a review of the implementation
          of the Standard Adjustment Process to determine if the process is functioning
          as intended or if additional action needs to be taken.
      • 	 The Plan advanced $4. 6 million on October 29. 2010 to ensure funds in an
          open cash status for FEP were returned to the FEP program on a timely
          basis ; since that time, the Plan's reconciliations against those funds have
          resulted in adjustments reducing the amount of the advance to the LOCA to
          $2 .6 million.
      • 	 The Plan estab lished a formal workgroup to address open cash matters. That
          group has since identified several different scenarios causing cash to remain
          open and is in the process of determining root causes. When root causes are
          identified, the group will recommend system andfor process fixes to be
          implemented to mitigate the identified issues.
      • 	 An informal pre-SAP reconciliation workgroup is also working on correcting
          pre-SAP issues with the PeopJeSoft Accounts Receivable system and
          reporting to facilitate the update of detail records ; this is a joint project with
          FEP Accounting , FEP Operations and ORAR staff.

The Plan expects to have these actions completed by 3rll quarter 201 1. The FEP
Director's Office will conduct a Control Performance Review at the Plan during 3rd
quarter 2011 and will validate completion of the Plan 's actions at that time.

We appreciate the opportunity to provide our revised response to this issue.

Sincerely,



Director, Program Assurance